Candidate will be responsible for the daily operations of the Housekeeping Desk, answering the phone and responding to guests requests in a timely manner. Will coordinate with Housekeeping staff and other hotel departments. Strong communication and customer service skills required, must have strong computer skills. Must be available to work a flexible schedule to include weekends and holidays.
Knowledge of the Housekeeping and Laundry departments and their essential functions.
Responds to all guest and departmental requests promptly and appropriately via telephone and radio.
Responsible for all calls coming to the Desk and direct to the appropriate area/person
Responsible for the distribution and coordination of the Departmental keys and guest room master cards.
Responsible for the organization of records maintained at the Housekeeping desk.
Daily maintenance and updates of the Housekeeping boards.
Knowledge of the property management system software.
Organizes and distributes associate workload/responsibilities for each shift worked.
Update any room status changes in Property Management System as updated by Team Leaders/Management.
Opens/closes Housekeeping Department.
Oversee and maintain all Lost and Found items according to policy.
Maintain Guest Amenities stock.
Coordinate with Engineering department regarding any room maintenance issues.
Coordinate with the Front Office department with any guest or hotel needs.
Complete knowledge of any knowledge regarding to the rooms product and hotel amenities.
Communicate between shifts to other Housekeeping Desk associates/Managers to ensure a proper and complete shift handover.
Monitors computer system and updates accordingly.
Assist with weekly department schedules.
Maintains clear and efficient communication with all departments.
Proper telephone etiquette at all times.
Responsible for the cleanliness and organization of department.
Any additional tasks as assigned by management.
Ability to communicate in English with hotel guests, suppliers, and employees to their understanding. Ability to provide friendly, efficient and courteous service to guests. Understanding of cleaning standards and procedures. Ability to work independently and exercise judgment to resolve issues that arise during daily operations. Ability to handle the stress inherent in interacting with co-employees and resolving guest problems. Ability work under pressure, be organized, self-motivated and work well with others. Strong positive attitude and ability to initiate light conversation with guests. Ability to provide legible communication. Ability to complete work in a timely, accurate and thorough manner. Additional foreign language skills a plus.
Belmond Charleston Place provides a comprehensive benefits package for full-time employees including medical, dental, vision, disability, life and AD&D insurance. You are eligible for the majority of these plans after 60 days of full-time employment. The effective date will be the first of the month following your 60th day worked. We also offer 401(k) retirement savings plan, paid vacation and holidays, as well as tuition assistance.