Wyndham is now seeking a Housekeeping Coordinator to join our team at the Wyndham Orlando Resort location in Orlando, Florida.
The Linen Room Attendant is responsible for coordinating all clerical functions of the Housekeeping Office. He/she is may also be required to perform the duties of a Uniform Attendant.
Education & Experience
High School diploma or equivalent preferred.
Experience in a hotel or a related field preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Print Housekeeping Opening Reports. Complete room assignments for Room Attendants' boards.
Add list of pre-assigned VIP guestrooms to opening report.
Enter cleaned rooms into computer as checked by the Floor Supervisor.
Clear discrepant rooms with the Front Office.
Coordinate Room Attendants' requests to their Housekeeping Aides via phone/pager or in person.
Respond to all incoming calls and handle guest requests, issues and complaints to provide quality service and ensure guest satisfaction.
Relay to Engineering any Maintenance Requests called in by Room Attendants. Communicate this information to Floor Supervisor for that section.
Produce daily reports of house count and distribute to housekeeping staff.
Maintain and control supply and linen inventories; issue and receive guest and cleaning supplies to ensure appropriate levels are maintained and control costs.
Maintain all Housekeeping forms.
Stock Room Attendants caddies (if applicable).
Maintain cleanliness of main linen room and offices.
Log all Lost and Found items in the logbook and secure items in the storage closet. Distribute items according to hotel standards.
Perform duties of Uniform Attendant/Seamstress as required. (see Uniform Attendant job description)
Assist in Laundry when necessary.
Issue uniforms and maintain uniform logs.
Ensure overall guest satisfaction.
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.
We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
Job Location: Wyndham Orlando Resort, 8001 International Drive, Orlando, Florida 32819
Employment Status: Full-time
What we expect from you
Bring your best every day
Put our guests first
Strive to exceed expectations in all you do
What you can expect from us
Best-in-class training and career development
Supportive and engaged team
Fast paced fun environment
Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.
Nearest Major Market: Orlando
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