CSM Corporation Clive , IA 50325
Posted 3 weeks ago
Job Duties:
Responsible for cleaning and ensuring the necessary amenities and supplies are in guest rooms
Ensures cart, linen, rooms, and equipment are clean and in working order
Accountable for guest satisfaction as it pertains to housekeeping service at the property
Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest
Works as a team player and actively contributes to the efforts of other departments as necessary
Understands and follows the company guest service recovery program
Understand and follow company lost and found procedures
Ensures a clean and safe work area in compliance with company, brand, local, state and federal regulations
Inspects rooms for maintenance needs and reports any maintenance service issues
Knowledgeable on the safe use of chemicals utilized within the housekeeping department
Follows all company procedures for guest/employee incidents
Knowledgeable of hotel emergency procedures
Produces required volume of work by planning, organizing and prioritizing work duties
Adheres to the company attendance policy, grooming and appearance standards, and general work rules and department procedures
Attends all required department and hotel meetings
Responsible for the proper use of all equipment and supplies
Education: High school diploma or GED.
Experience/Knowledge/Skills/Abilities:
Housekeeping/laundry experience preferred
Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
Maintains predictable and reliable attendance
Ability to lift, push and pull up to 50 pounds consistently throughout the shift
Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods
CSM Corporation