Housekeeping Assistant Manager

Crystal Springs Resort is hiring for a Housekeeping Assistant Manager. The Housekeeping Assistant Manager is to assist the Director of Housekeeping in directing the daily operations of housekeeping and laundry to ensure clean, orderly, and attractive conditions of the hotel. The assistant manager is responsible for completing inspections and holds staff accountable for high cleanliness standards, as well as for ensuring guest satisfaction. They are to provide inspiring and strategic leadership while directing the activities of the Housekeeping Department in support of the mission, core values, standards and goals established by the company.

Responsibilities:

• Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments

• Investigates complaints regarding housekeeping service and equipment, and assists manager with corrective action

• Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management

• Supports and supervisors and effective inspection program for all guestrooms and public space

• Monitor all the daily operations of the hotel rooms and common area housekeeping team daily

• Conducts orientation training of new employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment

• Lead and train staff to adhere to our high standards of cleanliness and property appearance

• Ensures all employees are trained, motivated and empowered to deliver total customer satisfaction

• Attends periodic staff meetings with other department heads to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation

• Responds positively and quickly to customer concerns. He or she corrects potential problems before they affect customers

• Fill in where needed to ensure guest service standards and efficient operations are always meeting guest expectations

• Have a thorough knowledge of product, including room types, amenities, services and brand standards

• All other duties as assigned, planned or un-planned

Requirements:

• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis

• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally

• Must be able to lift up to 6Kgs/ 13.2Lbs on a regular and continuing basis

• Must have the ability to bend, squat and frequently lift 20Lbs and occasionally lift up to 44Lbs

• May be required to lift trays of food or food items weighing up to 24.25Lbs

• Must be able to push and pull carts and equipment weighing up to 198.5Lbs occasionally

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

• Three years or more of management experience required

• High school or equivalent education required

• Bachelor's Degree preferred

Enjoy Crystal Springs Employee Perks!

• Discounted Minerals Sports Club Membership

• 30% Dining/Retail Discount

• 30% Spa Discount

• Discounted Stays at the Hotels

• Discounted admission to Events & Festivals

• Complimentary Golf