Housekeeping Assistant Laundry Manager

About Four Seasons: Four Seasons is powered by our people.

We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures.

The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat. ASSISTANT LAUNDRY MANAGER The Four Seasons Resort Hualalai is looking for an Assistant Laundry Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Assistant Laundry Manager has the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction.

Work authorization required. WHAT YOU'LL DO Oversees the Laundry Operation within Housekeeping, which include, but not limited to, the following: Manages the staff of the Laundry/Valet Department.

Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures all employees have proper supplies, equipment, and uniforms.

Assures that all Guest Clothing and Employees Uniforms are cleaned on a timely basis and in a cost-efficient manner. Ensures communication and fluid operations with our off-site laundry partner (third-party Rooms & F&B linen and terry laundry operations) including satisfactory productivity levels. Conducts orientation & tracks training of new employees, insuring assimilation of company policies, company service standards, laundry procedures, and demonstrating use and maintenance of equipment, including safely operating those machines as well as proper chemical knowledge and use Ensures communications and follow-up on any problems, guest requests or special requirements.

Develops daily productions schedules, assesses priorities for each type of linen that needs to be laundered. Assigns staff to complete the needed activities for the day. Monitors staff's activities to assure that standards are being met, staff is being supported and guest needs are being met.

Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as supply and maintenance costs. Coordinates periodic Linen, Uniform and Supplies Inventories.

Recommends appropriate actions passed on results of inventory. Work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements. Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees.

Responds swiftly and effectively in any hotel emergency or safety situation. Monitors and ensures equipment and machines are well maintained and properly handled by staff. Work harmoniously and professionally with co-workers and supervisors.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions: Assists with responsibilities and duties in the absence of or due to heavy volume in Housekeeping. Provide support and assist other departments in a crunch or as circumstances arise.

Perform other duties as assigned by direct report. And More WHAT TO BRING Successful candidate must possess legal work authorization in United States Previous housekeeping service and Laundry experience preferred JOIN OUR 'OHANA & ENJOY OUR AMAZING BENEFITS: Salary Range: $ 72,000 - 74,000 An on-site Physical Therapist 24-hour access to Indoor and Outdoor Gym Holiday, Vacation & Sick pay Robust Benefit Plan Company Match 401K Plan Laundered Employee Uniform Free employee meals prepared by the Four Seasons Culinary 'Ohana Complimentary stays at Four Seasons Worldwide Training and Development Opportunities Employee Recognition Programs Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:

Facebook: https://www.facebook.com/FourSeasonsResortHualalai Instagram: https://www.instagram.com/fshualalai/ Twitter: https://twitter.com/FSHualalai We look forward to receiving your application Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf