Housekeeper/Room Attendant - Homewood Suites Atlanta Cumberland

Hilton Worldwide Atlanta , GA 30301

Posted 1 week ago

Job Summary

A Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming

  • Change and replenish bed linens, towels and guest amenities, as needed

  • Perform deep cleaning tasks, as needed

  • Stock, maintain and transport housekeeping supply cart on a daily basis

  • Dispose of trash and recyclables

  • Respond to special guest requests in a timely, friendly and efficient manner

  • Perform guest turn down service, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality
  • We're passionate about delivering exceptional guest experiences.
  • Integrity
  • We do the right thing, all the time.
  • Leadership
  • We're leaders in our industry and in our communities.
  • Teamwork
  • We're team players in everything we do.
  • Ownership
  • We're the owners of our actions and decisions.
  • Now
  • We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans


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Explore Atlanta attractions, including the Georgia Aquarium, The World of Coca-Cola, Six Flags over Georgia and White Water theme parks, and the SunTrust Stadium – the future home of the Atlanta Braves. Atlanta CityPASS offers convenience and value to visit the major attractions. Join us for a complimentary daily full hot breakfast and evening social*, available Monday-Thursday. Unwind in a one- or two-bedroom suite with Serta Sweet Dreams mattress, fully equipped kitchens and separate living areas. King suites offer extra space and a fireplace. Let us stock your refrigerator with your favorite groceries. Stay connected with complimentary WiFi. Our full-service business center makes extended stays or business trips easier. Play basketball at on-site courts, swim in outdoor pool, stay fit in the fitness center or play a game of pool – all complimentary. What will I be doing? As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation * Ensure guest and team member satisfaction * Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward * Recruit, interview and train team members * Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements * Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies * Serve as primary liaison with hotel owners and corporate entities What are we looking for? Basic Qualifications: * 3+ years of general manager experience managing $3M+ revenue * Strong understanding of revenue management with ability to drive index * Proven people leadership Preferred Qualifications: * Local market experience * Hilton brand experience Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans Hilton Worldwide Atlanta GA

Housekeeper/Room Attendant - Homewood Suites Atlanta Cumberland

Hilton Worldwide