Housekeeper

TMI Hospitality San Angelo , TX 76901

Posted 2 weeks ago

Description JOB SUMMARY

The Housekeeper is responsible for maintaining a high standard of cleanliness in guest rooms and common areas of the hotel.

JOB DUTIES & RESPONSIBILITIES

  • Sorts, counts, folds, marks, and carries linens.

  • Cleans rooms in accordance to specific brand and company standards.

  • Cleans guest rooms, including guest bathrooms and kitchen area if applicable, according to company and franchise standards including, but not limited to making beds; emptying wastebaskets; emptying and cleaning ashtrays; moving furniture; hanging drapes; sweeping, scrubbing, waxing, and polishing floors; and dusting furniture.

  • Replenishes supplies such as drinking glasses, writing, bathroom supplies, and linen.

  • Deep cleans areas as directed by supervisor including, but not limited to cleaning rugs, upholstered furniture, and draperies; washing walls, ceilings, and woodwork, windows, door panels, and sills.

  • Transports trash and waste to disposal area.

  • Replaces light bulbs.

  • Other duties as assigned.

EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION

  • A minimum of one to three months related experience; or equivalent combination of training and experience.

KNOWLEDGE, SKILLS, & ABILITIES

  • Ability to identify and resolve problems in a timely manner.

  • Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.

  • Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.

  • Knowledge of and ability to appropriately interpret and follow policies and procedures.

  • Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.

  • Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Requirements RESUMEN DEL PUESTO DE TRABAJO

La Housekeeper es responsable de mantener un alto estndar de limpieza en las habitaciones y en las reas comunes del hotel.

OBLIGACIONES Y RESPONSABILIDADES DEL PUESTO DE TRABAJO

  • Separar, contar, doblar, marcar y cargar sbanas.

  • Limpiar habitaciones de acuerdo a los estndares especficos de la marca y de la compaa.

  • Limpiar las habitaciones de los huspedes, incluyendo los baos y el rea de la cocina, si se aplica, de acuerdo a los estndares de la compaa y la franquicia, incluyendo pero no limitndose a tender las camas, vaciar los botes de basura; vaciar y limpiar los ceniceros, mover muebles, colgar cortinas, barrer, fregar, encerar y pulir los pisos y sacudir los muebles.

  • Reabastecer los productos de servicio, tal como los vasos, plumas, libretas para apuntes, productos de bao y ropa de cama.

  • Limpieza profunda de las reas segn instrucciones de su supervisor, incluyendo pero no limitndose a la limpieza de las alfombras, el forro de tela de los muebles y las cortinas; lavado de paredes, techo y madera, ventanas, paneles de la puerta y umbrales.

  • Transportar basura y desechos al rea general de la basura.

  • Reemplazar los bombillos o focos

  • Otras obligaciones que le asignen

ESTUDIOS, EXPERIENCIA, LICENCIA Y CERTIFICACIN

  • Experiencia mnima de uno a tres meses en campo relacionado; o una combinacin equivalente de capacitacin y experiencia.

CONOCIMIENTO, DESTREZAS Y HABILIDADES

  • Capacidad de identificar y resolver problemas oportunamente.

  • Habilidad de poder manejar las situaciones difciles y emocionales de los huspedes, incluyendo la capacidad de responder rpidamente a las necesidades y solicitudes de servicio y ayuda del husped.

  • Capacidad de mantener un alto nivel de profesionalismo; tratar a otros con respeto y consideracin sin importar su puesto o condicin.

  • Conocimiento y habilidad de interpretar apropiadamente y de seguir las polticas y procedimientos.

  • Conocimiento y habilidad de adherirse a los procedimientos de seguridad y vigilancia; reportar situaciones potencialmente peligrosas; utilizar el equipo y los materiales correctamente.

  • Capacidad de cumplir con las demandas del horario de trabajo, de reportarse y llegar a su trabajo a tiempo. Ocasionalmente puede requerirse que est disponible a trabajar fuera de las horas regulares de trabajo. Los horarios pueden variar en base a la ocupacin del negocio.

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Housekeeper

TMI Hospitality