House/Event Manager

Position Summary

Hello, we're Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today and tomorrow.

Portland'5 Centers for the Arts is a leader in expert venue management, overseeing the Arlene Schnitzer Concert Hall, Keller Auditorium and Antoinette Hatfield Hall, which includes the Brunish Theatre, the Newmark Theatre and the Dolores Winningstad Theatre.

Home to arts organizations such as Broadway in Portland, Oregon Ballet Theatre, Oregon Symphony and Portland Opera, Portland'5 is among the largest performing arts centers in the US with approximately 1,000 performances and 900,000 attendees annually and generates an average of $60 million in regional spending and more than 700 jobs each year.

The five theatres at Portland'5 have showcased countless events over the years including Broadway shows, concerts, comedy shows, plays, children's theatre, lectures, dance and much more. We are purposeful in presenting our diverse community with meaningful performing arts performances and spaces that are welcoming and accessible to everyone.

We're looking for a highly skilled, dedicated, and motivated part-time (event driven) House/Event Manager, who enjoys leading large teams while providing outstanding customer service for a variety of events and audiences that occasionally eclipse 2,500 patrons.

As the House/Event Manager you will coordinate and oversee all aspects of services provided to clients and patrons during assigned events. You will act as a facility liaison to clients and staff to provide direction, information and assistance during events including music and comedy concerts, Broadway, plays, dance, lectures, seminars, receptions, meetings and other events and performances. Additionally, in this role you will ensure compliance with established policies, procedures, programs and services, direct the workforce by providing coaching and guidance and make on-the-spot management decisions.

As the House/Event Manager you will:

• Manage, coordinate and oversee in-house and contracted services, such as security, catering and admissions, provided to clients during assigned events.

• Coordinate special needs of promoters, road company staff, and artists on site to ensure event ingress, intermission, seating of late audience arrivals, and egress occur at proper times; instruct and briefs entire staff regarding pertinent event-related information

• Manage, coordinate and oversee the work of admissions staff, operations staff, volunteers, and security services (in-house, contracted, and coordination with outside agencies as needed) of up to 75 people during assigned events.

• Provide assistance to management in achieving work group success.

• Resolve event problems, field complaints, deal with unruly patrons or such individuals not associated with the event and extend appropriate care to patrons with disabilities.

• Offer aid, initiate chain of command by contacting appropriate personnel and agencies in the event of building or event problems, medical emergencies, accidents or disasters.

• Inspect public areas of facility before, during and after event to ensure cleanliness and compliance with safety standards.

• Prepare written evaluations of each event, maintain accurate and complete records; produce various reports including incident, repairs and disciplinary.

• Prepare preliminary event financial settlements within established guidelines and timeframes; records and compute hours worked for admissions, security and medical staff for payroll purposes, and client invoicing.

• Maintain accurate and complete records; produce various reports; may handle cash.

Attributes for success:

• Experience with operations, services and activities of a public assembly facility or related facility.

• Experience with principles, procedures, methods and techniques of event management.

• Microsoft Office applications (Word, Excel) and experience with database management programs.

• Make appropriate decisions and lead others in emergency situations.

• Interact effectively with diverse groups of promoters, clients and the public and remain calm, professional, and polite even when dealing with rudeness from others.

• Analyze information and use logic to resolve issues and problems.

• Outstanding ability to communicate clearly and concisely, both orally and in writing.

• Prioritize and multi-task; organized and flexible to change course of work/projects as circumstances dictate.

• Recognize and evaluate various options and opportunities and determine the most effective course of action.

Diversity and Inclusion:

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro's goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

Learn more about Metro's Diversity Action Plan

TO QUALIFY:

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum Qualifications:

• Associate's Degree in public relations, business administration, performing arts or related field; AND

• Two years responsible supervisory and customer service experience in event management for a comparable public assembly facility; OR

• We will consider any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities of the position

• Possession of, or the ability to obtain, a Cardio Pulmonary Resuscitation (CPR) Certification

• Ability to work various hours, including evenings, weekends and Holidays.

Like to have Qualifications:

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position.

• Previous lead or supervisory experience in a unionized environment.

SCREENING AND EVALUATION

The Application Packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A completed resume that includes the details for each employer:

• Name of employer, working title

• Dates of employment, including if the work was full time or part=time and your title

• Number of employees supervised

• Summary of your responsibilities; AND

• A cover letter describing your experience leading and/or supervising the works of others, including initiating disciplinary actions, coaching and training, and resolving conflicts and problems.

The Selection Process:

We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Initial review of minimum qualifications

• In-depth evaluation of application materials to identify the most qualified candidates

• Consideration of top candidates/interviews

• Testing/Assessments (if applicable)

• Reference Check

• Background, driving records check for finalist candidate (if applicable)

COMPENSATION, BENEFITS AND REPRESENTATION

The full salary range for this position is step # 1, $31.92 per hour to step #7, $42.77 per hour. However, unless a candidate's qualifications justify, based on the Oregon Pay Equity Act requirements and Metro's internal equity review process, the appointment will likely be made between Step # 1, $31.92 per hour to the equity range Step # 4, $36.95 per hour.

This position is eligible for overtime and is non-represented. It is classified as a House Event Manager.

Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.

Questions?

Talent Acquisition Specialist: Lamarkus Gilliard

Email: Lamarkus.gilliard@oregonmetro.gov

Additional Information

Equal employment opportunity

All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.

Accommodation

Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.

Veterans' preference

Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Hybrid Telework

Positions designated as "hybrid telework," meaning you will have the option to work away from the office, although there may be times that coming into the office will be required. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; Metro cannot support ongoing telework from other locations.

Pay equity at Metro

No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.

Online applications

Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance.

How to Apply

For tips on how to apply and more information on what the application process looks like, visit Metro's "How to apply" page.

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