House Without A Key - Bus Help (On-Call)

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

As an integral part of a team, the Bus help is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service to assisting Servers in providing quality food and beverage service to guest courteously and efficiently. During breakfast meal periods direct guest to buffet tables and offer to deliver food and beverage orders to guest table accordingly to hotel standards. Maintain cleanliness of tables, service areas and equipment. Stock all wares and equipment needed for service. Assist with maintaining par levels of the general inventory

ESSENTIAL FUNCTIONS

• Maintain complete knowledge of and comply with all department policies and service and procedures and standards.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as needed.

• Anticipate guest needs, respond promptly and acknowledge all guest, however busy and whatever time of day.

• Maintain positive guest relations at all times.

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

• Resolve guest complaints, ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation and proper table set-ups.

• Maintain knowledge of and strictly abide by state liquor regulations.

• Complete opening side duties:

Check station assignments and complete work to be done. Transport supplies from the storeroom to the restaurant as assigned. Stock condiments and supplies as laid in departmental standards. Pick up bread supply from the bake shop. Check ice cream for sufficient supply. Pickup from Bake shop if needed more. Set up and chip station as assigned as laid down in departmental standards. Retrieve clean linen from Laundry and stock in restaurant. Stock and polish all side station wares to the levels required for business. Arrange and set tables according to floor plan. Prepare and set lanterns on all tables. Set tables Attend Pre-Meal meetings.

• Serve water to all guest

• Serve bread and butter, also potato chips.

• Serve coffee, tea and other designated non-alcoholic beverages.

• Remove solid wares and other items from tables assigned promptly without inconveniencing guest.

• Transport tray from restaurant to breakdown area; and separate wares and food.

• Monitor and maintain cleanliness of assigned areas.

• Clean and reset tables immediately after guest departs.

• Place additional utensils and wares on table as needed.

• Change soiled ashtrays.

• Prepare, lift and breakdown of bus trays.

• Restock wares in side stations throughout shift.

• Complete closing duties as assigned:

• Breakdown chip, bread and dessert stations.

• Return remaining desserts to the bake shop

• Retrieve all lanterns from tables and store properly in designated area.

• Drop off remains linen to laundry department.

• Restock items for next service.

• Breakdown side stations.

• Secure all supplies at end of shift

• Leave duty after reporting to Manager on duty.

• Perform all other duties as may be required or assigned.

SUPERVISORY REQUIREMENTS

Reports To: House Without A Key Manager & Assistant Manager

Supervises: None

EDUCATION/EXPERIENCE

• Minimum one (1) year experience as a Bus person or Server.

• High school diploma or equivalent vocational training certificate.

• Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.

LICENSES/CERTIFICATIONS

• Liquor Commission Card and certification from alcohol awareness program required to serve alcoholic beverages. Must be of legal age in the County of Honolulu to serve alcoholic beverages.

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to anticipate guest needs; respond promptly and acknowledge all guests.

• Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately.

• Must be highly organized, detail-oriented and have the ability to multi-task, prioritize, organize and follow-up.

• Ability to maintain positive guest relations at all times.

PHYSICAL DEMANDS

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to transport food & beverage orders (approx. 15-45 lbs.) to and from the kitchen.

• Ability to carry/lift up to 50 lbs.

• Ability to stand/walk for up to 8 hours throughout work shift.

• Ability to reach up to 6 feet.

• Maintain stationary position for ½ to 1 hour throughout work shift.

WORK ENVIRONMENT

• Outdoor, non-air conditioned restaurant environment.

• Exposure to hot, humid weather conditions.

• Variable noise levels.

Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Other details

• Pay Type Hourly

• Hiring Rate $14.00

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• Halekulani , 2199 Kalia Road, Honolulu, Hawaii, United States of America