House Supervisor RN, Per Diem. Dhmc

Dartmouth-Hitchcock Concord Lebanon , NH 03766

Posted 2 months ago

Responsible for the supervision and administrative decision making for the care and coordination of nursing and patient care services during the evening, night, weekend, and holiday shifts.


  • Provides assistance, direction, consultation, and problem solving regarding patient care issues and business continuity.

  • Facilitates the coordination of activities between the patient care units and other hospital departments. Anticipates potential problem situations and intervenes proactively to mitigate actual and/or potential adverse impact.

  • Coordinates allocation of human resources, identifies and sets priorities for administration of patient care, and directs and assigns employees during periods of increasing and decreasing acuity.

  • Utilizes, documents, and maintains analytic tools with corresponding staffing standards. Tracks all human resource allocations daily.

  • Conducts rounds through the organization to promote functioning of hospital operations, including bed utilization.

  • Coordinates allocation of material resources.

  • Serves as an arbitrator for conflicts that arise on assigned shift. Facilitates short-term management of conflict and communicates to the appropriate departmental leadership for additional follow-up. Provides initial investigation and documentation of problems or potential problems that may lead to high risk situations. Performs immediate employee disciplinary actions, up to and including suspension.

  • Serves as DH spokesperson to handle requests for information to police, press, and others.

  • Receives initial patient/family complaints and provides resolution.

  • Communicates problems that may compromise patient care to the appropriate departmental leadership.

  • Directs, coordinates, and triages all bed activities and assignments.

  • Provides onsite management/leadership in crisis situations to prevent or minimize disruption of services. Responds to emergency codes to coordinate activities. Functions as on-site coordinator for disasters or events.

  • Identifies and participates in threat evaluation and implementation of the Incident Command System.

  • Assumes responsibility and accountability for the development and 24/7 daily management of system changes to maximize patient flow and optimize bed capacity.

  • Performs other duties as required or assigned.

Minimum Qualifications:

  • Bachelor of Nursing with 5 years of clinical experience required.

  • Master's Degree preferred.

  • Prior management experience required.

  • Excellent written, verbal and computer skills required.

  • Demonstrated abilities with problem solving, leadership, communication, fiscal responsibility and teamwork.

  • Ability to work effectively in groups of employees and with patients and patient families is essential.

  • Ability to multitask and make critical decision in highly stressful situations.

Required Licensure/Certification

  • Registered Nurse (RN) licensure in New Hampshire required.

  • Advanced Cardiac Life Support (ACLS) certification required.

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House Supervisor RN, Per Diem. Dhmc

Dartmouth-Hitchcock Concord