House Manager - Part-Time

Oregon Shakespeare Festival Ashland , OR 97520

Posted 1 week ago

Assist in implementing the policies, practices and procedures as established by the Audience Services manager.

This is a part-time, non-exempt position. Successful candidates will be able to pass a background check.

All OSF employees are expected to understand and embrace our mission statement, in particular, how it is reflected in our commitment to respect and represent diverse ideas, races, genders, sexualities, abilities, cultures, religions, and traditions- on stage and off. OSF company members work in a manner that is consistent with this commitment and work to interrupt behaviors that hinder our diversity and inclusion efforts.

Principal Duties and Responsibilities (Essential Functions):

  1. Attends Equity, Diversity, and Inclusion, (ED&I) sexual harassment, and any other anti-bias training and workshops as scheduled by the institution.
  2. Model and support the mission and values.
  3. Manages house personnel, assigns duties as needed, and applies discipline process for attendance, dress code, and work performance.
  4. Manages Volunteers and assigns duties.
  5. Inspects all areas of the house prior to opening to assure they are in a state of readiness.
  6. Observes audience in anticipation of help needed or problems evolving.
  7. Coordinates with Stage manager for the smooth and timely opening of shows and intermissions.
  8. Resolves ticket and seating issues.
  9. Opens and secure house at appropriate times.
  10. Oversees all front of house operations during scheduled shift.
  11. Understands and follows emergency procedures.
  12. Assist Patrons with disabilities also assist all patrons in case of illness or accidents.
  13. Understands and follows OSF policies and current events.
  14. Demonstrates a commitment to excellence.
  15. Actively participates in team building and toward creating a work environment of welcome, support and equal respect so the team can work at the peak of energy, ability, and inspiration.

Duties and Responsibilities:

  1. Stores lost and found articles in appropriate location on a daily bases.
  2. Provides written accident reports for any incident that might have happened during the shift.
  3. Write work request for any non-functioning equipment that pertains to the Theatres.
  4. Performs other duties assigned by Audience Services Manager.

Salary Rate: $19.69/hour


Minimum Qualifications &


Work Experience: Prior management experience, theatre ushering experience, and familiarity with OSF mission and values; OLCC training and valid permit; CPR and first aid training, Customer service experience, discipline and discharge experience

Qualifications/skills: Able to manage a large group of employees, good communication skills, customer service skills, able to provide CPR and first aid when required, ability to use and operate AED equipment, able to create and maintain friendly work atmosphere, exceptional employee relations, able to solve employee conflicts in a timely manner.

Physical Ability: Ability to access all areas of the theatres quickly. Ability to lift up to 40 pounds. Ability to stay standing for long periods.

Other Skills, Ability and/or

Ability to remain calm and helpful; ability to make quick decisions and problem solving with the safety and happiness of the patrons in mind as well as the integrity of the performance; Ability to work late and irregular hours. Ability to maintain a positive work atmosphere by communicating and behaving in a professional manner.

Minimum Position

GED or equivalent, 2 years management experience, 3 years customer service experience, food and beverage experience,


Must be able to work evenings and weekends

Preferred Qualifications &

5 + years management experience, 5+ years customer service, 3 years employee training experience, 3 years EDI experience, 5 CPR training, 3 years AED training,


Sick & Vacation Time

Health & Wellness Plan




Flexible Spending Account

Retirement Plan & Company Match

Employee Assistance Program

Long Term Disability

Paid Holidays

Complimentary Tickets to OSF productions

About OSF

Located in the beautiful Rogue Valley of Southern Oregon, the Tony Award-Winning Oregon Shakespeare Festival presents a season of ten to twelve plays in rotating repertory across three theatres between the months of March and October.

At OSF we believe that diverse ideas, cultures and traditions reflect the broad diversity of the nation and enrich our insights into the work we present on stage. We are committed to diversity in all areas of our work, including play selection, casting, marketing and public relation efforts, education programs, strategic recruitment of staff and volunteers, and the composition of the Board of Directors. People of color and members of other underrepresented groups are encouraged to apply.

If you wish to apply for this position please carefully read and follow these application instructions.

Please provide:

  • Rsum
  • 3 work references (name, email and phone number)
  • A cover letter is requested but not required.

Only complete applications will be considered.

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House Manager - Part-Time

Oregon Shakespeare Festival