House Manager - Court Theatre

University Of Chicago Chicago , IL 60602

Posted 4 months ago

Please make sure to read the job posting in its entirety as it reflects both the University roles and responsibilities, followed by the specific description.

Department42741 Court Theatre

About the UnitThe House Manager is responsible for the entire Front of House at Court Theatre during performances and to provide exceptional and unprecedented customer service. Court Theatre is the professional theatre of the University of Chicago, dedicated to innovation, inquiry, intellectual engagement, and community service. Serving as the Center for Classic Theatre, Court is a leading theater in Chicago and nationally, unique in that it engages deeply with lovers of theatre and classic texts, UChicago faculty and students, and South Side residents. A LORT-D company now in its 63rd year of operation, Court produces 5-6 main stage shows per year on an intimate, 250-seat thrust stage. Please visit http://tickets.courttheatre.org/ to view our season. A typical performance week is Wednesday Evening, Thursday Evening, Friday Evening, Saturday Matinee, Saturday Evening, Sunday Matinee and Sunday Evening. We have 3-5 High School Matinees per production that take place on Wednesdays at 10:30am. The theatre is dark between productions for 3-5weeks.

Job FamilyCustomer Service & Sales

Responsible for developing and maintaining good relationships with internal as well as external customers. Will ensure that goods and services provided meet the customers needs.

Career Track and Job LevelCustomer Relations (internal or external)

Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly. Develops University-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer feedback.

P3: Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external University issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.

Role ImpactIndividual Contributor

ResponsibilitiesThe job provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly. Develops initiatives to proactively inform and educate customers. Develops improvement plans in response to customer feedback.

  1. Works independently to increase user adoption and customer satisfaction by developing programs to drive customer loyalty and retention., 2) Uses breadth of knowledge and considerable on-the-job experience to assist in pre-sale activities, provide support continuity through the customer lifecycle, and ensure ongoing customer satisfaction., 3) Serves as primary point of contact for both outbound and inbound customer communications., 4) Performs other related work as needed.

Additional Responsibilities

  1. Work alongside, coordinate and communicate with Box Office and Stage Management during performances, ensuring the proper start time of performance.
  2. Oversee all patron services including but not limited to seating, Will-Call, taxi requests, post-show discussions, emergencies, and overall comfort of Court Theatre patrons.
  3. Communicate clearly with Audience Services Manager regarding any/all FOH issues.
  4. Manage and train all volunteer ushers.
  5. Oversee bartender and concessions student staff and assist when needed.
  6. Reconcile concessions and merchandise sales on a nightly basis.
  7. Make effective decisions under the pressure of time and with limited information.
  8. Answer and direct audience inquiries in accordance with customer service best practices.
  9. Provide prompt, professional, and friendly responses to customer complaints.
  10. Monitor parking garage entrance/exit gates.
  11. Lock up of theatre and set security alarms.
  12. Maintain and clean the lobby, restrooms, and house.
  13. Provide staff and volunteers with information and resources required to both complete their jobs and to feel a partnership with the organization.
  14. Assist in the development and improvement of FOH procedures and policies.
  15. Perform other duties as assigned.

Unit-preferred Competencies

  1. Communicate Effectively & With Influence
  2. Exhibit Resilience and Forward Thinking & Optimize Resources
  3. Display Emotional Intelligence
  4. Demonstrate University Stewardship & Serve as a Brand Ambassador
  5. Foster Partnership & Collaboration
  6. Build a highly performing team
  7. Willingness and ability to work evenings and weekends.

Education, Experience, and CertificationsMinimum requirements include a college or university degree in related field.

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Preferred Qualifications

Experience

  1. Knowledge and skills developed through professional experience in event/FOH management. Live theatre preferred.
  2. Demonstrate high levels of customer service and attention to detail.
  3. Experience leading volunteers or managing staff.
  4. Experience using responsible judgment and taking independent action to analyze and resolve problems.
  5. Frequently lift and/or move up to 25 pounds.

Required Documents

  1. Resume
  2. Cover Letter

NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.

FLSA StatusNon-Exempt

Pay FrequencyBiweekly

Pay GradeDepends on Qualifications

Scheduled Weekly Hours22

Benefits EligibleYes

Drug Test RequiredNo

Health Screen RequiredNo

Motor Vehicle Record Inquiry RequiredNo

Posting Date2019-04-25-07:00

Remove from Posting On or Before2019-10-25-07:00

Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.


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House Manager - Court Theatre

University Of Chicago