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Department42741 Court Theatre
About the UnitThe House Manager is responsible for the entire Front of House at Court Theatre during performances and to provide exceptional and unprecedented customer service. Court Theatre is the professional theatre of the University of Chicago, dedicated to innovation, inquiry, intellectual engagement, and community service. Serving as the Center for Classic Theatre, Court is a leading theater in Chicago and nationally, unique in that it engages deeply with lovers of theatre and classic texts, UChicago faculty and students, and South Side residents. A LORT-D company now in its 63rd year of operation, Court produces 5-6 main stage shows per year on an intimate, 250-seat thrust stage. Please visit http://tickets.courttheatre.org/ to view our season. A typical performance week is Wednesday Evening, Thursday Evening, Friday Evening, Saturday Matinee, Saturday Evening, Sunday Matinee and Sunday Evening. We have 3-5 High School Matinees per production that take place on Wednesdays at 10:30am. The theatre is dark between productions for 3-5weeks.
Job FamilyCustomer Service & Sales
Responsible for developing and maintaining good relationships with internal as well as external customers. Will ensure that goods and services provided meet the customers needs.
Career Track and Job LevelCustomer Relations (internal or external)
Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly. Develops University-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer feedback.
P3: Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external University issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.
Role ImpactIndividual Contributor
ResponsibilitiesThe job provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly. Develops initiatives to proactively inform and educate customers. Develops improvement plans in response to customer feedback.
Education, Experience, and CertificationsMinimum requirements include a college or university degree in related field.
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application.
Pay GradeDepends on Qualifications
Scheduled Weekly Hours22
Drug Test RequiredNo
Health Screen RequiredNo
Motor Vehicle Record Inquiry RequiredNo
Remove from Posting On or Before2019-10-25-07:00
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Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
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