House Manager

Salary Range: $15.14 - $18.93 hourly

Hiring Range: $15.14 - $17.01 hourly

Job Summary:

The House Manager is responsible for overseeing performance arrangements for every event held at UCCC. Responsibilities include supervising front-of-house volunteer staff, overseeing audience safety and comfort, administering general building services during an event. Acts as liaison between tenant and UCCC in a non-technical capacity.

This position may be benefits eligible. Please view our benefits guide here.

Experience, Knowledge, Skills:

Minimum Requirements

• One to three (1-3) years of customer service experience.

Preferred

• English/Spanish bilingual.

Knowledge, Skills, and Abilities

• Ability and desire to work in Performing Arts environment in a service capacity.

• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.

• Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.

• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.

• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.

• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions.

• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.

• Ability to prioritize work, meet deadlines, and stay on task when completing special projects and daily assignments.

• Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.

• Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.

• Ability to self-start and take initiative in completing daily tasks and special projects.

• Ability to focus on activities that have the greatest impact on meeting work commitments.

• Ability to establish and maintain partnerships with a variety of internal and external constituencies.

• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.

• Knowledge of customer service principles and best practices, including customer needs assessments, meeting quality service standards, and evaluating customer satisfaction.

• Knowledge of incident response and handling methodologies.

• Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor.

Essential Functions:

• Oversees performance arrangements for events held at the UCCC.

• Supervises front-of-house volunteer staff.

• Oversees audience safety and comfort, administering general building services during an event.

• Acts as liaison between tenant and UCCC in a non-technical capacity.

• Ensures follow-through on all details for event. Verify the UCCC is correctly set and prepared to tenant's use.

• Conducts pre-show meetings with volunteer staff to assign responsibilities and place equipment and programs.

• Works with ticket office and stage manager to ensure event begins on time and to tenant's satisfaction.

• Notifies recreation staff when event has concluded and secure and lock front of house.

Work Environment and Physical Requirements:

• Employee may have frequent contact with the public--in person, via email/telephone, sometimes facing adverse or confrontational situations with internal/external customers.

• Variable hours may be required to workdays, evenings, weekends, and holidays.

• Ability to climb ladders and stairs, stoop, kneel, crouch, and crawl.

• Ability to remain in a standing (walking) position for extended periods of time.

• Ability to lift and move 25 pounds.

• Communication skills enough to hear and convey information to/from the public via telephone and in person.

• Operate standard office equipment requiring continuous or repetitive hand/arm movements.

• Vision enough to interpret computer screens and documents to assist the public and complete work assignments; specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Manual dexterity enough to accurately input, retrieve and verify work assignments; employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms.

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: HR@Greeleygov.com .

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.