House Manager: Central Staffing Resources Department

Summary

Nursing Services House Manager (Central Staffing Resources):

• Coordinate and supervise patient placement, bed management and float nursing resource allocation activities on a shift by shift basis in order to optimize staffing levels in all UMHS areas

• Act as in-house UMHS Nursing Administrator on-call

• Act as in-house UMHS Nursing Representative for patients and families

• Manage all aspects of daily functioning in the Central Staffing Resource Department (CSR)

• Manage all aspects of nursing service within a specific departmental cluster

• Provide direct supervision to CSR nursing and ancillary staff members

The University of Michigan Health is a Magnet recognized hospital. We have recently been named #1 hospital in Michigan by US News and World Report for 2023-24

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Nursing at Michigan offers a competitive salary with excellent benefits!

The benefit package includes:

• Excellent medical, dental and vision coverage

• 2:1 Match on retirement savings and immediate vesting

• Generous Paid Time Off Allowances

• Robust Tuition and Certification support programs

• Large offering of no cost CEs and professional development for advancement

Responsibilities*

Coordinate UMHS Nurse Staffing:

• Coordinate and supervise patient placement, bed management and float nursing resource allocation activities on a shift by shift basis in order to best meet patient care needs

Act as In-House Nursing Representative for Patients and Families:

• Respond promptly and in person to patient/family concerns

• Communicate patient/family concerns to staff members, nurse managers or departments as needed to initiate appropriate action

• Provide follow-up to ensure that patient/family concerns are appropriately addressed

Support, Assist and Advise Unit Nursing Staff:

• Assist unit nursing staff in problem-solving to provide optimal customer service

• Advise unit staff members in handling specific patient, family and/or staff problems

Supervise and Evaluate CSR Nursing and Ancillary Staff:

• Plan, assign and review the work of CSR nursing and support staff members to ensure that the values of patients and families first are translated into patient care practice

Resource Allocation:

• Coordinate Hospital-Wide Nurse Staffing

• Monitor the status of census, acuity, and other extenuating circumstances that have a potential effect on staffing on/in various units/clinics in all UMHS hospitals (e.g., UH, PPP, ACS) in order to establish and maintain a clear understanding of the "big UMHS picture" at all times

• Use " the big picture" to anticipate future staffing needs and make proactive staffing and bed management plans accordingly

• Facilitate resolution of patient placement problems that arise between various departments (i.e., Admitting Department to individual inpatient unit, Emergency Department to individual inpatient unit, inpatient unit to inpatient unit)

• Engage in ongoing communication with directors, nurse managers and unit charge nurses in order to understand unique patient care and/or staffing situations

• Implement High Occupancy guidelines as needed

• Promote consistent application of Transfer Guidelines

• Attend Bed Briefing meetings as needed

• Engage in unit rounds as needed to assess specific situations

• Engage in unit rounds as needed to increase visibility and demonstrate approachability of nursing leadership within the hospital community

• Coordinate the Control Center for Nursing during disasters and periods of inclement weather

Coordinate Float Resources:

• Use established data-driven processes to allocate available CSR and unit float resources in a consistent, cost effective and equitable manner

• Utilize high level intuitive decision-making skills to allocate available staffing resources to the most appropriate location(s)

• Facilitate recruitment of current employees to staff additional patient care needs

• Ensure compliance with patient care standards and safety programs

• Ensure compliance with standards and practices set forth in the current UMPNC contract

Leadership:

• Act as in-house UMHS Nursing Representative for patients and families

• Provide administrative support, consultation, and leadership to UMHS nursing staff

• Serve as a resource regarding institutional and departmental policies and procedures

• Serve as a resource regarding UMPNC contract interpretation and implementation

• Facilitate problem solving and decision-making at the institution, department and unit levels

• Provide mentoring for unit charge nurses

• Motivate staff to improve quality of work performed (utilizing the PDCA model)

• Support staff training and development opportunities as appropriate

• Promote integration of research finding into clinical practice and management

Personnel Management:

• Recruit, Hire and Orient Staff

• Recruit and hire nursing and support staff based on variable cluster needs and requirements

• Develop and direct activities designed to attract, recruit and retain qualified, professional nursing personnel

• Interview applicants to fill vacancies or promotional positions according to applicable laws, rules, contracts and policies

• Negotiate and implement contracts with external agencies as needed to meet unit/clinic demand

• Identify training needs and ensure that necessary job-related instruction is provided to staff

• Monitor orientation and evaluate progress

• Identify cross-cluster orientation opportunities

Schedule Staff:

• Use available trend and utilization data to schedule CSR staff in a manner that supports unit/clinic needs

• Schedule CSR staff in accordance with UMPNC requirements and CSR scheduling guidelines

Counsel and Evaluate Staff:

• Evaluate staff on a regular basis

• Identify performance issues and communicate them to staff members

• Follow-up with employees to ensure that past or ongoing performance issues are being addresses/resolved

• Discuss potential grievance-related concerns with employees in order to identify options or resolve issues prior to formal filing of a grievance

• Advise employees of established grievance procedures

• Recommend or initiate disciplinary actions according to applicable rules and policies

Manage Cluster Expenditures:

• Plan, negotiate and monitor expenditures from unit payroll for a specific cluster

• Evaluate and approve or deny staff requests for educational funds

Expectations of the position:

• Strong analytical, problem-solving, conflict resolution and oral and verbal communication skills

• Excellent interpersonal skills

• Ability to deal with a diverse group of people in a diplomatic and effective manner

• Ability to work independently and as a member of a team

• Ability to work under pressure and meet deadlines

• Ability to motivate others in an individual and group setting

• Ability to plan, organize and direct the activities of others

• Ability to multi-task

• Ability to apply good judgment and to handle confidential materials and situations with sensitivity and discretion

Nursing Specific Info

Required qualifications must be met by the candidate in order to be interviewed and considered for the position. Posting may be filled after the initial 7-day posting period.

If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183.

Required Qualifications*

Required Educational Requirement (Applicant must meet one of the following):

Bachelor's degree in Nursing OR Associates degree or Diploma in Nursing and a Master's degree in Nursing

Current licensure as a Registered Nurse in the State of Michigan

Three (3) years nursing management or nursing supervisor/charge nurse experience within the last five (5) years

Leadership experience and the ability to perform as role model to nursing staff.

NOTE: In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

RESUME REQUIRED (for both internal & external applicants):

You must attach a complete and accurate resume to be fully considered for this position.

Desired Qualifications*

Preferred candidate will have Critical Care RN experience

Experience with managing house-wide staffing on off-shifts and the other responsibilities of a House Manager/Supervisor/Director

Demonstrated knowledge of University and Hospital policies and procedures and internal contractual agreements

Experience floating to multiple units

Work Schedule

Hours/Week: 1.0 (40hrs/week)

Shifts/Hours: Nights (8 & 12hr shifts)

NOTE: This position includes weekends and holidays

Location: Central Staffing Resource Department in the University Hospital

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Selection Process

Michigan Medicine seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan and to maintain the excellence of the University. We welcome applications from anyone who would bring additional dimensions to the University's research, teaching, and clinical mission, including women, members of minority groups, protected veterans, and individuals with disabilities. The Department of Nursing, like the University of Michigan as a whole, is committed to a policy of nondiscrimination and equal opportunity for all persons and will not discriminate against any individual because of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, height, weight, or veteran status.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

250788

Working Title

House Manager: Central Staffing Resources Department

Job Title

General Head Nurse

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MIUSA

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Exempt

Organizational Group

Um Hospital

Department

MM Nsg Clin Support CSR

Posting Begin/End Date

6/24/2024 - 7/01/2024

Career Interest

Director/Manager/Supervisor

Healthcare Admin & Support

Nursing- All Nursing

Nursing- Central Staffing Resources

Nursing- Nursing Management

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