House & Grounds Team Member - Dollywood's Splash Country - Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a House & Grounds Team Member for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right House & Grounds Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Summary of Essential Functions and Responsibilities

• Maintain an aesthetically pleasing, sanitary environment by sweeping, picking up trash in the assigned area and cleaning up spills as necessary both indoors and outdoors on the park, including on roadways, pedestrian walkways, landscaped and natural settings to include H&G storage areas.

• Clean host lounges and public restrooms.

• Maintain a high level of attention to detail in your assigned restroom(s)/area per your trained procedures as defined in your Training Plan.

• Restock and keep track of supplies such as toilet paper, paper towels, soap, cleaning materials, etc. in your assigned area(s).

• Empty trash cans located in your assigned area(s), including but not limited to, other areas, assigned or unassigned, in need of additional assistance and/or immediate attention.

• Keep clean all rolling carts and trash cans including lids and can liners as well as the inside and outside of trash cans.

• Initiate friendly interaction with the guests.

• Maintain confidentiality at all times.

• Follow All Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures

• Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts

Education and Experience Required

• Must be at least 15 years old.

• Work experience that demonstrates successful execution of similar duties and responsibilities in a commercial/industrial environment preferred.

• Must be able to successfully complete a post-employment offer background check.

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.

• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work.

• Must be self-motivated and disciplined.

• Must be able to prioritize and complete work assignments on a timely basis.

• Must maintain strict confidentiality and judgment regarding privileged information.

• Must be committed to continuous improvement.

• Must have professional appearance with good personal hygiene.

• Must promote and support a "team" work environment by cooperating and helping co-workers.

• Must be productive in a fast-paced, dynamic environment.

• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.

• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.

• Must show appreciation of others.

• Able to get along with other employees to work out problems and resolve conflicts.

• Able to comprehend instructions and retain information.

• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.

• Able to be flexible to handle frequent changes in priorities.

• Able to add, subtract, multiply and divide with accuracy.

• Able to communicate effectively using standard English grammar and punctuation

• Able to tolerate various temperatures.

• Able to sit and/or stand for long/short periods

• Able to bend/twist and turn to complete all job functions.

• Able to push/pull to complete all job functions.

• Able to work in a small, confined area.

• Able to operate/drive a company vehicle with valid TN driver's license and insurance.

• Able to meet the physical demands of the job.

• Able to prioritize tasks and complete assignments on time

• Able to operate/drive a company vehicle with valid driver's license (as applicable)

• Able to lift up to 50 pounds, with assistance

• Able to work outdoors.

• Willing to work in any assigned area(s) and perform other functions as assigned.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world