Clean and maintain public and employee areas.
Eye contact should be made at a distance of no less than 10 feet from every guest.
A genuine smile should be offered at a distance of no less than 5 feet from every guest.
Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor.
Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests.
Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest's individual needs.
Essential Functions of the Job:
Start the daily assignments according to the structure.
Check all meeting rooms, Alpine room, wine room, red room, Montagna bar and restaurant, clean as needed, clean the windows.
Continue to clean the lobby bathrooms dust all pictures and wipe down the walls.
Clean the upper and lower lobbies; dust every piece of furniture lower areas too. Include the art on the walls, lamps and lampshades, check the light bulbs
Replenish and organize the magazines, include the relais & chateaux book.
Check the telephone book covers, and keep them free of stains.
Keep the ashtrays clean and with matches.
Must clean all the wood molding including the top areas.
Report and/or replace all burnt light bulbs in the areas.
Shampoo rooms as requested by the supervisors
Wipe down stains on the walls.
Clean all the windows and frames inside the lobby including the exit doors interior and exterior.
All areas must be cleaned with the proper chemicals per housekeeping instructions.
All areas require frequent attention.
Assist the department with guest special request, example, rollaway bed, baby crib, shoeshine etc.
Stock all products relative to position to their proper levels.
Keep storages areas clean and organized, everything should be on the right place.
Write and or report all maintenance requests and mechanical deficiencies.
Help with the humidifiers brought to housekeeping to be cleaned.
Make manager aware of guest's comments and complaints.
Report to work in a neatly groomed and acceptable manner as outlined in the Employee Resource Guide.
Report to shift on time.
Comply with all policies and procedures for the Housekeeping Department, Limelight Lodge, and Aspen Skiing Company.
Is familiar with hotel fire and safety procedures. Assist in emergency and security procedures as directed by Management.
Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand.
Has friendly and polite attitude towards guest and co-workers.
Must adhere to all hotel policies and procedures, attend all schedule meetings and perform other tasks asked by Management.
Ability to work 35 / 40 hours per week, weekends and holidays.
Must be detail-oriented and like to clean.
Physical Requirements of the position include:
Previous experience preferred, especially with Janitorial equipment and chemicals.
Must be able to read and write.
Basic English preferred.
Aspen Skiing Company, L.L.C.