Hourly Supervisor

WKS Restaurant Group Brooklyn , IA 52211

Posted 2 months ago

OVERVIEW OF POSITION:

To supervise hourly employees in the absence of an Assistant Manager or General Manager. To develop leadership skills required for the Assistant Manager position.

PRINCIPLE DUTIES AND RESPONSIBILITIES

  • Greets all customers, applies suggestive selling techniques, records orders, ensures prompt placement of orders,

  • Conduct a pre-shift walk through.

  • Directs and establishes priorities for crew employees during their shift.

  • Assigns work stations.

  • May coach, or verbally correct crew employees. May send a crew employee home pending disciplinary action by a manager. Reports disciplinary problems to management.

  • Assigns breaks.

  • Will cover a work station for the entire shift. Works all stations according to expectations.

  • Creates and maintains a positive work environment, ensuring Open Communication. Reports employee relations issues to the General Manager or Human Resources Manager.

  • Ensures the operation of the restaurant complies with requirements of the Operations Manual.

  • Trains and cross-trains crew employees.

  • Is accountable for proper handling of all food products. Ensures products meet standards. Prevents food shortages, waste and theft.

  • Ensures that service meets expectations for speed, accuracy, and friendliness. Resolves guest complaints in the absence of a manager.

  • Checks in deliveries according to established procedures.

  • Accounts for cash during assigned shifts.

  • May open or close the restaurant.

Qualification Standards

  • Must be at least 18 years of age

  • Ability to speak, read and write English

  • Ability to work varied hours

  • Demonstrates the ability to give direction, evaluate, plan and organize.

Physical Requirements:

  • Reaches, bends, stoops, lifts, wipes.

  • Empties trash bags weighing up to 40 pounds.

  • Extensive standing without breaks.

Exposure to heat, steam, smoke, and cold.


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Hourly Supervisor

WKS Restaurant Group