Hotline Advocate (Full Time) Monday thru Friday (Some Weekends) 4pm-12am
Full time Hotline Advocate is to be responsible for the following:
Providing advocacy, information, community referrals and counseling to Hotline callers
Answers the crisis Hotline, assesses for safety and assists callers with accessing shelter services, as needed.
Provides assistance with processing intake forms to include safety planning and lethality assessment scale.
Maintains required documentation, intake information, notes as needed in database and compiling reports.Requires:
One (1) year of related social service experience, with knowledge of community resources
Eligible to be sworn in as a Deputy Clerk of the Circuit Court
Working knowledge of MS Office products (i.e. Outlook, Word, Excel)
Bachelor's Degree in behavior science preferred
Must be Bilingual in English-Spanish
Specialized or technical educational requirements:
Obtain Core Competency certification prior to having direct contact with participants.
16 hours of training each year there after regarding the dynamics of domestic violence and intervention.
The Spring of Tampa Bay is an Equal Employment Opportunity employer and a Drug Free Workplace: EOE/M/F/Vet/Disabled
NON-DISCRIMINATION POLICY The Spring of Tampa Bay does not discriminate by reason of race, sex, color, age, national origin, religion, disability, marital status, sexual orientation or gender identity.
The Spring Of Tampa Bay