Hotel Valet / Driver

First Hospitality Group Inc Oak Brook , IL 60523

Posted 2 months ago

Description

Position Summary:

We seek a positive, service-oriented, energetic and self-motivated Bell Person to join our team. The Bell Person will work closely with the hotel's guest service team.

Responsibilities include but are not limited to:

  • Represent the hotel in a positive manner at all times.

Provide the highest quality of service to ensure a positive experience for all guests.

  • Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.

  • Handle all guests' luggage with care.

  • Assist guests with taxis and other transportation needs.

  • Open vehicle and hotel doors and greet arriving and departing guests.

  • Respond to guest questions and give accurate information on local attractions, events and daily activities in the hotel.

  • Be aware of VIP and repeat guests; greet them by name whenever possible.

Communicate with the Front Desk to ensure quick and efficient guest check-ins.

  • Be able to provide detailed and accurate directions both within the hotel and in the surrounding area.

  • Deliver messages and/or packages to guests at their request in a timely manner.

  • Utilize hotel communication device in a professional manner in order to better serve guests effectively and in a timely manner.

  • Answer guest inquiries and/or direct guests to appropriate department or manager.

  • Maintain a neat and presentable lobby and hotel entrance at all times.

  • Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.

Minimum Requirements

Requirements:

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.

  • Requires good communication skills

  • Wear the proper attire/uniform at all times and be well groomed.

  • Know the local area, roadways, and services.

  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

  • Be able to lift up to 100 pounds and push/pull a cart weighing up to 350 pounds.

  • High school diploma or preferred.

  • Excellent customer service skills

First Hospitality seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. We foster a diverse and inclusive work environment that promotes collaboration, flexibility and fairness.

EQUAL OPPORTUNITY EMPLOYER

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Hotel Valet / Driver

First Hospitality Group Inc