Hotel Supervisor

La Quinta Inns Inc West Palm Beach , FL 33409

Posted 2 months ago

POSITION SUMMARY:

The position is responsible for supervisingthe daily operations in all departments of the hotel to ensure product quality,cleanliness, guest satisfaction; safety and security meet company standards.

ESSENTIAL JOB FUNCTIONS:

RevenueManagement:

  • Assistthe General Manager with supervision of the daily operations in everydepartment to ensure policies and procedures are executed by employees thatwill maximize revenue

  • Trainfront desk staff to perform all front desk operations successfully, to includerevenue management and central reservations procedures

  • Performguest experience representative, night auditor, housekeeping, and maintenanceduties as required by staffing levels and business demand

Financial Results:

  • Assistthe General Manager in preparing employee work schedules

  • Directemployees to adhere to the posted schedules to effectively manage labor costs;adjust schedules as needed in response to business trends

  • Performroutine inventory and ordering procedures to ensure sufficient tools, suppliesand linens are available while maintaining effective cost controls

  • Followcompany policies and procedures to protect our guests and employees whilemitigating potential risk and expenses

Guest Satisfaction:

  • Inspectguests rooms daily to ensure cleanliness and process standards meet companyguidelines

  • Visuallyinspect maintenance, laundry and public areas of the hotel to ensure guest satisfactionis achieved

  • Respondto housekeeping, laundry and maintenance requests from guests or GeneralManager as required to achieve Here For You service expectations for everyguest

  • Assistin handling difficult situations involving upset guests. Attempt to resolve all issues of poor guestservice in the most effective manner before guests leave the property

  • Ensuresatisfactory Medallia (i.e., guest satisfaction survey) scores and take actionto correct any deficiencies in all departments in the hotel

Employee Satisfaction:

  • Supportthe recruitment, selection, training and management of employees to deliverexceptional guest services and product quality in accordance with companystandards

  • Properlyadminister company policies and procedures for human resources management,payroll administration, personnel transactions and fair treatment of employees

  • Provideleadership by conducting business in a professional manner and in accordancewith all company policies including standards of conduct

  • Conducteffective, daily employee huddles as requested by the General Manager

  • Helpthe General Manager maintain an acceptable level of employee turnover byproviding a Here for You employee experience

DevelopmentalAssignments:

  • Completeassignments or special projects Manager given by the General Manager orRegional Ops Leader for the purpose of gaining additional knowledge andexperience

Keywords: customer service, supervisor, guest service agent, part-time hotel job, part time hoteljob, concierge, front desk clerk, full-time hotel job, full time hotel job,hospitality

EDUCATION/EXPERIENCEREQUIRED:

MINIMUM EDUCATION:

  • High school diploma or GED required; Associate's degree in hotel management or related field preferred.

MINIMUMEXPERIENCE:

  • 1-2 years' experience in a supervisory role

MINIMUMSKILL REQUIREMENTS:

  • Musthave good organizational and time management skills

  • Mustbe able to communicate clearly and effectively both orally and in writing

  • Mustpossess strong attention to detail

  • Ableto provide leadership and supervision for multiple departments

  • Ableto work productively, independent of direct supervision or guidance

  • Effectivelyrespond to and handle situations in the event of an emergency

  • Ableto operate various hotel operations systems to maximize results

  • Ableto recognize and make sound decisions when improvements of process or procedures are needed

  • Ableto serve as a Leader-On-Duty in the absence of the General Manager

  • Ableto manage time, people and resources to make progress and complete multiple assignmentsunder tight deadlines

  • Obtain any locally required certifications

LQ Management L.L.C. providesequal employment opportunities to applicants and employees without regard to race,creed, color, religion, sex, age, sexual orientation, gender (including genderidentity and gender expression), pregnancy (including childbirth or relatedmedical conditions, and breastfeeding), marital status, registered domesticpartner status, ancestry, national origin, citizenship status, uniformedservices status, veteran status, genetic information, disability, or any otherstatus protected by law.


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Hotel Supervisor

La Quinta Inns Inc