Country Inn & Suites
Do you see yourself as the Director of Transportation?
Do you enjoy helping others? Do you work well as part of a team member but yet independently? What's your passion? Whether you're into sports, shopping or music, at the Country Inn & Suites by Radisson
The award-winning Country Inn & Suites by Radisson
Operates Hotel Shuttle Service
Ensure a delightful, seamless arrival and departure for our guests.
Greets guest and welcomes to hotel city
Keeps current on hotel services and local attractions to answer guest questions and promote hotel services.
Handles all guest complaints, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
Drives shuttle to pick-up and drop-off guests to local destinations on a by request or schedule basis
Follows airport procedures and shuttle traffic rules to pick up and drop off guests
Logs trips and retains fuel receipts in accordance with hotel process
Loads and unloads guest luggage from shuttle, using cart and transporting to guest room when required
Keeps in contact with the front office and other drivers through provided radio equipment to keep hotel informed of status and location
Completes other duties to assist hotel
Cleans and maintains lobby area when not operating shuttle, including but not limited to; cart cleaning and polishing, washing front windows, stocking newspapers
Assists in other departments as shuttle schedule allows, wearing provided radio to keep in contact with front desk
Keeps shuttle fueled and reports maintenance issues to engineering for prompt repair arrangement
Creates 100% guest satisfaction by providing the Country Inn & Suites experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Be Our Guest genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Strong verbal, written and interpersonal skills
Commitment to exceptional guest service
Ability to maintain a positive and professional attitude
Adhere to the policies and procedures of the hotel
Adhere to safe driving practices and traffic law
Ability to work a flexible schedule including holidays and weekends
State Driver's License with no restrictions that prevent operating hotel shuttle.
Ability to clear all necessary airport certification requirements to operation shuttle in airport
Ability to sit or stand for entire shift
Able to drive for long periods of time, frequently stopping and getting into and out of a vehicle
Frequent walking while lifting
Ability to lift up to 70 pounds
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
Radisson Hotel Group