Hotel Retail Clerk

POSITION SUMMARY

Responsible for guest service, cashiering, bagging merchandise, opening and closing the store, receiving, pricing, merchandising, and inventory, as well as maintaining organization and cleanliness of the gift shop.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.

• Greet guests and help determine what their wants or needs are; recommend and select items based on guests' information and requests.

• Describe and show items, explaining the care and use of items; help guests obtain the proper size.

• Use point of sale system to ring in purchases, and receive and process debit, credit, and mobile payments.

• Maintain knowledge of current inventory, policy regarding payment and exchanges, and security information.

• Maintain all required records related to sales.

• Inventory and arrange stock, keep sales area clean including shelves, floor, and counters, ensuring all merchandise is presented in an appealing manner.

• Assist with the ordering, receiving, and inventory as needed.

• Dependable, report to work as scheduled and on time, and follow all policies regarding scheduling and attendance.

• Perform all other duties as assigned.

GENERAL CONDITIONS

• Must have the ability to adapt to different situations and change in work processes to accommodate guest needs.

• Demonstrate the ability to take constructive feedback.

• Excellent interpersonal skills.

• Strong understanding of proper business etiquette and interactions.

• Demonstrate excellent listening skills to ensure meeting guests' needs. Interact appropriately and effectively with guests, management, other team members, and outside contacts.

JOB QUALIFICATIONS

• Previous experience in retail sales or guest service.

• Cash handling experience.

• Strong communication skills, both verbal and written

• Basic math skills for handling cash transactions

• Ability to work in a fast-paced environment and multitask effectively.

• Excellent time management skills to prioritize tasks and meet deadlines.

• Proficient in using Inventory and POS systems and MS Office Suite

• Schedule flexibility must be willing and able to work shifts including nights, weekends, and holidays.

REGULATORY AND COMPLIANCE RESPONSIBILITIES

In addition to the other duties described herein, each team member has the following responsibilities related to compliance with laws and regulations:

• Employment is contingent on receiving and maintaining adequate licensing, including any required gaming license.

• Attend required training sessions offered by the Spokane Tribe Casino.

• Perform the duties described in compliance with local laws and regulations.

• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino.

• Take the necessary steps to ensure minors are not encouraged or permitted to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco products.

• Refer to the Internal Control System and Policy Manuals for guidance.

• Take the appropriate steps to report exceptions, fraud, acts of wrongdoing, and potential violations of regulations or internal controls to the appropriate levels of management.

• Uphold high standards of ethical behavior and uphold a high level of confidentiality.

• Demonstrate an understanding of the impacts of problem gambling and have knowledge of the Casino's programs to address problem gambling.

WORK ENVIRONMENT and PHYSICAL REQUIREMENTS

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

Must be able to:

• Physically access all areas of the property and drive areas with or without reasonable accommodation.

• Maintain composure under pressure and consistently meet deadlines with internal and external guests and contacts.

• Frequently stand; walk; use hands to finger; handle; feel; or grip objects, stretch and/or reach with hands and arms; stoop; crouch or work in cramped or awkward positions; repetitive motions. Lift, move, push or pull up to 50+ pounds. Specific vision abilities required by this position include close vision, distance vision, depth perception, and the ability to adjust to focus.

• Work in a fast-paced, time-demanding, and busy environment.

• Primarily indoors and may be exposed to heavy smoke and fluctuations in temperature while in and around the Casino and/or Hotel. May also, from time-to-time be exposed to noise from slot machines, guests, music and public announcement system, as is common in a Casino and/or Hotel environment.