Hotel Reservations Specialist PT

Job Description

At Hilton Grand Vacations, our commitment to excellence is recognized and celebrated! Our team has a strong commitment and dedication to our Spirit of Service culture and is an encouraged behavior to be displayed towards our guests and team members.

The Hotel Reservations Specialist provides exceptional service to hotel guests through phone and email interactions, processing reservation and payment transactions, and providing information and assistance to enhance guest enjoyment of their vacation experience. Must be a local resident.

What will I be doing?

• Service a large volume of inbound and outbound calls and emails from hotel guests, process transactions in the reservation's system with accuracy and attention to detail, delivering exceptional customer service in a friendly, personalized manner

• Provide accurate, comprehensive information and recommendations about our properties, products, and services

• Use personalized discovery and conversion techniques to increase transactions that generate company revenue and guest satisfaction

• Respond to Owner emails and requests for call-backs within established response time standards

• Takes personal ownership to resolve issues and complaints by thoroughly researching the issue, identifying solution options, advancing to a Supervisor if applicable and ensuring resolution is implemented in a timely manner.

Qualifications

What are we looking for?

• A positive, professional individual with a friendly, service-oriented demeanor

• Outstanding written, listening, and verbal communication skills.

• Ability to access, read, and accurately input data in a moderately sophisticated computer system

• Ability to make accurate mathematical calculations using a 10-key calculator

• Ability to effectively prioritize and adapt to change within a fast-paced business environment

• Ability to handle and diffuse problem situations with courtesy, empathy, and a solution driven approach

• Ability to switch between multiple systems and software programs to complete all work processes

• Computer proficiency in Microsoft Word, Excel, and Outlook

• Must live in the Las Vegas area

What do we offer?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a phenomenal benefit package to our Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.

Don't wait! Apply Today.

EOE/Disabled/Veterans

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.