Hotel Operations Manager

We are looking an Operations Manager for our Best Western Plus property, soon to be a Best Western Plus.

Hotel management experience is a must with heavy Housekeeping/Maintenance/Laundry focus necessary in this role.

This is a salaried position and pay is weekly.

This is a 150 room property going through a full renovation and is currently halfway complete.

Duties and Responsibilities:

• Visit and align with GM and other departments daily.

• Ensure open communication between all managers and yourself according to Hotel standards and review previous and future sales and operations efforts.

• Meet all daily/weekly/monthly/quarterly due dates with tasks

• Ensure that all supplies are ordered twice per month.

• Participate in required M.O.D. and front desk coverage as scheduled and business demands.

• Ensure that training in service standards is taking place in each department using the steps to effective training according to Best Western brand standards, including compliance in all departments to Hotel standards.

• Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation.

• Maintain direct contact with and monitor the development of the housekeeping department.

• Maintain a welcoming and courteous demeanor in all interactions with guests and staff.

• Inspect rooms regularly with the INNspector app with adjustments to improve processes.

• Ensure invoices are submitted to GM timely and kept track of

• Ensure schedule & payroll is submitted appropriately to GM weekly

• Ensure the cleanliness and maintenance of the physical property through inspections and walking the floors.

• Comply with attendance and all other policies outlined in the employee handbook.

• Perform any other job-related duties, as assigned.

• Required to conduct and follow CDC Guidelines and brand cleaning standards due to COVID-19. These high touch/high traffic public area cleaning standards include, however, are not limited to the following:

• Interior and exterior doors, handles, and door frames in common areas including restrooms, storage rooms, fitness center, pool, and Market.

• All public restrooms.

• Front Desk countertops, credit card machines, and other surface areas.

• Elevator cabs, inside and out, including buttons on landing areas.

• Business Center computer, keyboard, mouse, printer, desks, and countertops.

• Fitness Room equipment, towel hamper, and any additional surface areas.

• Pool and Patio Area chairs and tables, towel hamper, and any additional surface areas.

Additional Expectations:

• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.

• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.

• Speak with others using clear and professional language; answer telephones using appropriate etiquette.

• Develop and maintain positive working relationships with others; support team to reach common goals.

• Comply with quality assurance expectations and standards.

• Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.

• This hotel operates seven (7) days a week and twenty- four (24) hours per day. All employees both management and hourly must realize this fact and be willing to hold a flexible schedule that includes nights, weekends, and holidays.