Hotel Operations Manager - The Cosmopolitan

JOIN THE SHOW: Join The Cosmopolitan of Las Vegas team as we seek a talented Hotel Operations Manager! In this role, you'll provide crucial support to the Senior Hotel Manager, leading our Front Desk team to achieve operational and financial goals. Take charge of executing strategic plans, ensuring top-notch customer satisfaction, and delivering exceptional guest experiences.

WHAT WILL YOU DO?

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.

• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.

• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.

• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards.

• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

WHAT WQILL YOU NEED?

• Either a bachelor's degree in hospitality, management, or related field or equivalent experience.

• Two (2) years of experience in the direction and management of employees in a similar hotel environment.

WHAT WILL MAKE YOU STAND OUT?

• AAA or Forbes knowledge.

• Technical knowledge and experience with LMS.