Hotel Operations Manager - Luxor

THE JOB:

Join The Luxor Hotel team as we seek a talented Hotel Operations Manager! In this role, you'll provide crucial support to the Senior Hotel Manager, leading our Front Desk team to achieve operational and financial goals. Take charge of executing strategic plans, ensuring top-notch customer satisfaction, and delivering exceptional guest experiences.

THE DAY-TO-DAY:

• Customer Service: Ensuring high-quality customer service standards are met and maintained throughout the hotel, addressing guest concerns or complaints promptly and professionally.

• Operational Efficiency: Implementing processes and procedures to streamline operations and improve efficiency in the front desk area.

• Event Management: Coordinating and overseeing events hosted at the hotel, ensuring smooth execution and customer satisfaction.

• Community Relations: Building positive relationships with the guest, businesses, and stakeholders to enhance the hotel's reputation and support business growth.

• Resort Initiative: Work with Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.

WHAT YOU MUST HAVE:

• Either a bachelor's degree in hospitality, management, or a related field or 4 years of equivalent work experience.

• Two (2) years of experience in the direction and management of employees, in Hotel management, Group Reservations, Housekeeping, Guest Relations, and Front Desk Lead in a similar hotel environment.

WHAT WILL MAKE YOU STAND OUT:

• Guest service recovery initiatives to handle guest complaints.

• Strong team management abilities and leadership skills to lead a team.

• Strong conflict resolution skills.

• Exceptional customer service and interpersonal skills.

• Technical knowledge and experience with Opera

• Enjoys helping others and likes to make a good impression.

• Can handle multiple tasks at one time.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off shift.

• Healthcare, financial, and time off benefits including 401K Matching.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Are you ready to JOIN THE SHOW? Apply today!