Hotel Operations Assistant Manager - Full Time (The Cromwell LV)

Job Summary

The Assistant Hotel Manager reports to and collaborates with the Hotel Operations Manager to set the tone for the front-of-house and back-of-houseguest experience of The Cromwell. This integral role assists in leading the hotel departments (Front Office, Front Services, Housekeeping, Environmental Services and Wardrobe) by example, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed.

Essential Functions:

• This leader assists in leading the team to deliver remarkable guest and team member experiences.

• It is critical the person in this role possesses a diverse knowledge of hotel division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel.

• This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team.

• Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office.

• The Assistant Hotel Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment.

• The Manager must be humble and understands the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better.

Qualifications:

Required:

• Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience.

• At least 5 years of experience within upscale, lifestyle, or luxury property.

• At least 2 years of direct management experience, recruiting, developing and retaining talent.

• Excellent customer service, strategic, analytical skills with strong quantitative and qualitative skills.

• Proven track record of leading initiatives, achieving goals, and succeeding in a team environment.

• Able to lead and mentor a team.

• Have interpersonal skills to partner effectively with all business contacts.

• Professional appearance and demeanor.

• Work varied shifts, including weekends and holidays.

• Highschool diploma or equivalent.

• Able to effectively communicate in English, in both written and oral forms.

Preferred:

• Previous experience working with property management systems such as Opera, Infor, REX, and/or LMS.

• Proven track record of effectively communicating and presenting information to corporate and property leadership.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.