Hotel Night Audit

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Runs nightly reports to reset the system for next day operations.

• Checks in and checks out guests while providing the highest level of customer service possible. Maintains a courteous and professional manner at all times.

• Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Must obtain proper authorization.

• Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and Housekeeping.

• Handles guest problems or complaints in a courteous and professional manner.

• Must have strong communication and organizational skills. Ability to take direction.

• Maintains knowledge of hotel, casino, outlet, and community events.

• Answers, records, and processes all guest calls, messages, requests, questions, and concerns.

• Assumes ownership of positively influencing the guest experience.

• Contacts appropriate individuals or departments as necessary to resolve customer's requests.

• Reviews shift logs and memos and documents pertinent information.

• Recruits assistance of hotel manager in unique situations.

• Welcomes and acknowledges ALL guests according to standards set forth by Margaritaville Resort and Casino (This includes non-hotel guests).

• Follows all company policies and procedures.

• Must maintain a professional and clean appearance.

• Speaks with others in professional language and can prepare and review written documents completely.

• Maintains and develops a positive working relationship with fellow team members, management, and executive staff.

• Assists additional hotel departments as needed.

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A combination of experience or training will be considered.

EDUCATIONAL REQUIREMENTS:

• High School Diploma or equivalent.

• Minimum of one year of experience in a supervisory or leadership role.

LANGUAGE SKILLS:

• Fluent English language skills, both verbal and in writing.
• A second language is not required but is an advantage.

OTHER SKILLS AND ABILITIES:

• Ability to obtain the appropriate work authorization per local, state, federal, and gaming regulations.

• Good keyboard skills and proven working knowledge of Microsoft Office.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and the

Score Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer