Hotel Network Team Lead

Hotel Network Team Lead

What We Need

Corpay is currently looking to hire a Hotel Network Team Lead within our CLC division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will be responsible for managing all task-specific activities within the Hotel Network Team. This includes the assignment of appropriate resources to ensure 100% completion of each assigned task in the group. The Hotel Network Team designs, implements, and manages the generic hotel lodging program for our diverse group of clients. You will report directly to the Custom Client Network Manager and regularly collaborate with other teams and departments.

How We Work

As a Hotel Network Team Lead, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Wichita, KS office

• Company-issued equipment

• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Scheduling, allocating workloads, training, motivation, counseling, establishing goals and benchmarks, monitoring progress versus established goals

• Building rapport with hotel contacts throughout management and franchise companies

• Internal reporting, client reporting, and ensuring pre-determined deadlines are met

• Provide input on each team member's progress for performance evaluations

• Assist the Director in tracking employee productivity, monitoring calls in the queue, and coaching staff based on established expectations and work performance

• Provide communication and follow-up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company-related issues, changes, or actions

• Handle escalation calls and follow through to resolve

• Work with other departments and/or assist in resolving concerns

• Identify concerns and communicate them to the Director

• Perform other duties as assigned by the Director, Managers, or Sr. Vice President

Qualifications & Skills

• Superior verbal and written communication skills; excellent interpersonal skills

• A strong background in sales, purchasing, and customer service

• Minimum three years of supervisory and/or management experience in a business environment preferred

• Knowledge of MS Word, PowerPoint and Excel

• Must have excellent time management ability and be able to prioritize tasks

• Problem Solving

• Associate degree or equivalent preferred

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)

• Virtual fitness classes offered company-wide

• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time

• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)

• Philanthropic support with both local and national organizations

• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

#LI-AG1

#LI-Onsite

#INDSS

Other details

• Job Family Account Management

• Pay Type Hourly

• Employment Indicator Employee

Apply Now

• Wichita, KS, USA