Hotel Manager

As a leading mountain resort operator with over 40 resorts in sixteen states and four countries. We exist to create an Experience of a Lifetime for our employees, so they can, in turn, provide and Experience of a Lifetime for our guests. We are looking for leaders, innovators, creators, and ambitious professionals to join our talented team. If you're ready to pursue your fullest potential, we want to get to know you!

Many of our Corporate function teams can now live and work in any of the states in which Vail Resorts currently operates* - enabling flexible remote work alongside a commitment to building and maintaining strong culture both in person and virtually. If you're ready to pursue your fullest potential, we want to get to know you. Find your purpose with us at www.vailresortscareers.com.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

The Hotel Manager reports to the General Manager of the Pines Lodge and Osprey hotels and assists with oversight of all lodging operations, food and beverage, engineering, housekeeping and HOA management. The Hotel Manager is responsible for hotel and rental management operations, staffing and customer satisfaction. The Hotel Manager will also assist with HOA oversight, 3rd party Grouse Mountain Grill owner relations, property maintenance and appearance, meeting RockResorts and Vail Resorts brand standards. The Hotel Manager leads Epic Service by creating memorable experiences and emotional connections with the team, guests and homeowners. Success in this position is well-maintained properties, and highly satisfied staff, guests and homeowners.

Job Specifications:

• Outlet: The Osprey

• Shift & Schedule Availability: Full Time / Year Round

• Expected Pay Range: $66,100 - $87,110 + annual bonus

Job Responsibilities:

• Maintain the highest levels of Safety protocols for our guests and employees

• Provide daily oversight and support to operation managers and employees. This includes, but is not limited to scheduling, payroll, coaching and counseling, and involvement in hiring and termination procedures.

• Analyze systems and operational procedures. Evaluate and implement new systems as required.

• Meet and exceed customer expectations as measured by Net Promoter score through proactive lodging, food and beverage, and group/conference management and relations.

• Assist GM with develop and execute properties' strategic plans with departmental leaders and 3rd party stakeholders

• Exhibit keen financial acumen, creating and managing departmental budgets, including forecasting, variances and revenue management

• Assist GM with capital improvement planning, budgets and execution for the hotels

• Work closely with Revenue Management, Reservations, and Resort Sales teams to maximize revenue, occupancy and RevPAR. Responsible for daily monitoring of rooms inventory, rate and plan availability.

• Collaborate with other Managers in-resort as well as cross-divisional resort leaders to resolve challenges and provide seamless Experiences of a Lifetime for guests. Lead divisional culture focused on Safety and Epic Service.

• Recruit, interview, hire, coach, and develop staff members to optimize leadership skills

• Support guest recovery opportunities as necessary

• Perform line staff duties when necessary due to business or staffing volumes

• Other duties and responsibilities as assigned

Knowledge Base:

• Passion for providing and leading others in delivering exceptional service

• Credible business person who will be perceived as a trusted consultant and functional expert to senior management. Must be an influential advisor, bold and courageous, with the ability to constructively challenge and hold others accountable.

• Strong learning agility. Enjoys and excels in environments where he/she must tackle and solve new and complex strategic business challenges and issues.

• High emotional intelligence. Demonstrate the awareness of and ability to shape your impact on your team, and a wide range of stakeholders to achieve ambitious goals.

• Performance-driven, ambitious, and change-oriented leader who shows ingenuity and fortitude in overcoming obstacles to achieve a bigger impact in an increasingly competitive marketplace

Job Requirements:

• Bachelor's Degree - Preferred

• 5+ years lodging and hospitality experience required, with specific experience in leading department heads

• Proven experience with and passion for providing excellent service

• Exemplary verbal and written communication skills

• Valid Colorado Driver License and ability to complete a Motor Vehicle Report on hire

• Proficiency with Microsoft Office applications required - proficiency with property management software and property maintenance software preferred

The expected Total Compensation for this role is $66,100 - $87,110 + annual bonus. Individual compensation decisions are based on a variety of factors.

The perks include a free ski pass, and a set of benefits including...

• Medical, Dental, Vision insurance, and a 401(k) retirement plan

• Hourly employees are generally eligible for accrued Paid Time Off (PTO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)

• Paid Parental Leave for eligible mothers and fathers

• Healthcare & Dependent Care Flexible Spending Accounts

• Life, AD&D, and disability insurance

Reach Your Peak at Vail Resorts.  At Vail Resorts, our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.

• Remote work is currently permitted from British Columbia and the 16 U.S. states in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work remotely, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work at any time in its sole discretion.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 501206

Reference Date: 04/10/2024

Job Code Function: Property Management