The Carlyle, A Rosewood Hotel is currently recruiting for a Hotel Manager to function as the strategic, hands on operations leader with direct oversight of Rooms, Food and Beverage and Engineering divisions, assisting the Managing Director with implementing hotel goals and strategies. This role is highly visible in the operations on a daily basis providing direction and monitoring the entire "guest experience". This position "owns" all operational aspects of the hotel while working with peers on the executive committee and provides coverage in the absence of the Managing Director. As an Executive Committee Member, the Hotel Manager develops and implements hotel-wide strategies that deliver products and services to meet and exceed the needs and expectations of external guests and property internal guests and provides a return on investment to the owner and company.
Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the "home away from home" for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world's leading publications, travel magazines and consumer organizations.
Rosewood Hotels & Resorts manages 24 one-of-a-kind luxury properties in 15 countries, with 17 new hotels under development. Each Rosewood hotel embraces the brand's A Sense of Place philosophy to reflect the individual location's history, culture and sensibilities. The Rosewood collection includes some of the world's most legendary hotels and resorts, including The Carlyle, A Rosewood Hotel in New York, Rosewood Mansion on Turtle Creek in Dallas and Htel de Crillon, A Rosewood Hotel in Paris, as well as new classics such as Rosewood Beijing.
Summary of Required Skills
Ensures regular, on-going communication (e.g., pre-shift briefings, staff meetings).Continually communicates a clear and consistent message regarding departmental goals to produce desired results and models desired service behaviours in all interactions with guests and internal guests.
Works with management team to develop an operational strategy that is aligned with the hotels business strategy and leads its execution. Works with team to put sustainable work processes and systems in place that support the execution of the strategy.
Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Human Resources guidelines and supports all Human Resource directives.
Interface with corporate officers in the execution of corporate goals.
Responsible for establishing and maintaining hotel standards in order to achieve and maintain the "5 star" status.
As a member of the executive committee, attends owners meetings when required and provides meaning or context to the operational and financial results. Demonstrates an understanding of owner priorities.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance; coaches team by providing specific feedback to improve performance. Conducts annual performance appraisal with direct reports according to standard Human Resource guidelines.
Actively solicits internal guest feedback, utilizes an open door policy and reviews internal guest satisfaction results to identify and address internal guest problems or concerns. Ensures internal guests are treated fairly and equitably, brings issues to the attention of Human Resources as necessary. Encourages participation in annual internal guest opinion survey. Holds managers accountable for developing action plans associated with survey results and ensures that necessary changes are implemented.
While this description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.
Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; ability to access, input, analyse and retrieve information from computers; ability to maintain excellent relations with staff.; ability to maintain hotel, staff and guest confidentiality at all times; ability to acce
Rosewood Hotels & Resorts