Hotel Manager

Starting Pay Range: $56K - $70K/yr

A major expansion is coming to Point Place Casino! We are seeking an experienced and dynamic Hotel Manager to lead operations for a brand-new, multi-story hotel with 100 guest rooms and eight luxurious suites.

What we value:

• Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• We offer support for a successful journey, including hands-on training and opportunities to advance your career.

Why choose Point Place Casino?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

What you will do as a Hotel Manager:

• Effectively manages all aspects of Hotel operations; ensuring service standard levels are consistently met. Inspects rooms daily to ensure standards are being met.
• Effectively leads the Housekeeping and Front Desk staff to ensure all areas are meeting our departmental policies and procedures.
• Ensures laundry is being done properly and follows all laundry SOP's.
• Effectively schedules team members ensuring sufficient front desk and housekeeping coverage at all times and that labor is in line with occupancy levels.
• Ensures front desk team members maintain complete knowledge of, and follow all enterprise and departmental policies and procedures.
• Maintains sufficient levels of all Hotel materials and supplies. Orders needed materials in a timely manner and that inventory of items are kept up.
• Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (ie. L. M.S., Electronic Keys, Telephone System).
• Ensures the Sundries are displayed and maintained for guest accessibility.
• Effectively answers guest questions, solves problems, and handles all guest's issues in an appropriate and professional manner.
• Consistently maintains a professional working relationship with Accommodations, Food & Beverage, & TS Front Desk to ensure a seamless guest experience.
• Manages room blocks, hotel forecasting and pricing of hotel rooms at the direction of the Strategic Revenue Optimization department, PPC General Manager, and Director of Hotel Operations. Maintains responsibility for hotel room inventory.
• Works closely with Grounds and Facilities to maintain property aesthetics as well as addressing maintenance issues within the hotel rooms.
• Maintains complete knowledge of property management system and trains others on its intricacies.
• Completes period end variances and yearly budget. Ensures hotel operations are operating efficiently.
• Ensures lobby and Hotel areas are maintained and clean, as well as the hotel laundry area and housekeeping areas.
• Develops and maintains full knowledge of Turning Stone Rewards, all casino properties, including Turning Stone Resort & Casino, and amenities and familiarity with surrounding area and attractions to be able to assist with guest inquiries.

To be successful as a Hotel Manager, you'll need:

• At least a 2-year college degree.
• Experience in a leadership role in a resort atmosphere.
• Hotel front desk and housekeeping experience.
• To accommodate a flexible work schedule.
• Computer skills, with experience in Microsoft Office (Word, Excel, etc.).
• Excellent communication and leadership skills.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations and a recent recipient of CNY's Best Places to Work award. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.

Why You Will Appreciate Us:

We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members. These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health. We support your financial future with a robust 401(k) plan and offer the security of life insurance coverage.

Our commitment to work-life balance and family support is demonstrated through our team member assistance programs. You'll also enjoy our paid time-off program, which includes paid holidays. At Turning Stone Enterprises, your wellness is a priority, and we offer various wellness programs to ensure you're at your best.

In addition, we understand the importance of career growth. Our career path planning and continuing education initiatives are tailored to assist team members in achieving their professional aspirations. Join us at Turning Stone Enterprises, where professionalism meets friendliness, and together, we'll embark on a journey of growth and success. We eagerly anticipate the opportunity to welcome you to our team.

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