Hotel Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on "Billionaires' Row" at the city's most prestigious address between Park Avenue and Madison Avenue, you're just steps from Central Park and Madison Avenue shopping. Come and unwind in our sun-filled suites (some of the largest in Manhattan), take in the unparalleled city and park views, and experience serenity and luxury high above Manhattan's exhilarating whirlwind.

The Role

Four Seasons Hotel New York is seeking a Hotel Manager to provide leadership and management for all operational hotel personnel: directly for two key management personnel and indirectly for management, non-management personnel.

Accepts responsibility for the health, safety and welfare of the hotel guests and employees. Be accountable for all personnel actions, assets, and personal property and the end results of their use. Represent the hotel to civic, business, industry and local government.

What you will do

• Coordinate and manage the day-to-day operations of the hotel.

• Attend and participate in all Planning Committee meetings and events.

• Monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary.

• Conduct regular tours of the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken.

• Meet on a regular basis with all managers, supervisor, and non-management employees.

• Monitor all standards in the hotel to ensure they are in place and enforced.

• Control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis.

• Meet with the Human Resources Director on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees.

• Control expenses through actively participating in all areas of the hotel operation.

• Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager.

• Ensure all Four Seasons Hotel Policies and Procedures are followed.

• Assume authority of General Manager in his/her absence.

• Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.

• Maintain a solid working relationship with the Hotel Owners and participate in Owner's meetings.

• Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs.

• Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office

What you bring

• Degree required or equivalent experience in the form of 5-10 years hotel operations and/or management.

• Management experience in a union environment preferred.

• Thorough knowledge of luxury standards preferred.

What we offer

• Salary range: $220K - 255K annually

• Eligible for Performance Base Annual Incentive Plan

• 401k participation with company matching program

• Competitive Benefits: Medical, Dental and Life Insurance

• Complimentary Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.

• Free shift meal prepared by the culinary team

• Be yourself and become a member of a work family that cares about you and invests in your development.

• Master your craft here and abroad!

• Employee engagement at all levels; Where your thoughts and ideas are not only heard but actioned.

Schedule

• This is a full-time position (on-site)

• A successful candidate will have a flexible schedule, and the ability to work morning, afternoon and evening shifts, weekends, and holidays.

US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf