Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, poker tables, bingo, off-track-betting, a theater, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues. In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.
PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do. While carrying out the job duties listed below, the Hotel Housekeeping Supervisor contributes to our continued business success by providing unsurpassed guest service, personal and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards.
Principal Duties and Responsibilities (*Essential Functions)
*Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.
*Inspect guest rooms, public areas, and all housekeeping job assignments to ensure cleanliness, quality, and that department standards are being met.
*Identify cleaning and repair needs and potential safety hazards. Notify appropriate individual for resolution.
*Prioritize cleaning duties and assign work accordingly.
*Verify, provide updates, and maintain records on completed rooms and work areas and those that require further maintenance.
*Ensure sufficient inventory of supplies, linens, and equipment.
*Monitor computer system in order to track room vacancies for cleaning and maintenance.
*Distribute and collect radios, keys, and other necessary tools at the beginning and end of each shift.
*Address guest inquiries, special requests, and complaints promptly with positive resolutions.
Assist with cleaning, stocking, prepare rooms, and other housekeeping duties as needed.
Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
Perform other duties as assigned.
High School Diploma and 1 year of related experience in a department of similar size are required.
Six months prior supervisory experience preferred.
Ability to work with various chemicals, tools, and equipment in a safe and effective manner; be trained in blood borne pathogens; and perform required blood borne pathogens procedures.
Office skills include the ability to use standard office equipment and basic knowledge of Microsoft Office.
The ability to maintain discretion in handling confidential information.
The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.
The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
While performing the duties of this job, the team member is regularly required to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, and move for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is regularly required to lift, carry, push, pull, or move objects up to twenty five (25) pounds and up to seventy five (75) pounds with assistance. Occasionally required to lift, carry, push, pull, or move objects up to and over one hundred (100) pounds with assistance. Specific vision abilities are required by this job including close vision, distance and color vision, peripheral vision, depth perception and the ability to adjust focus.
The noise level is usually moderate to loud. When on the casino floor the noise level increases. The hotel is a smoke free environment. The casino is not smoke free. The team member is regularly exposed to cleaning chemicals used in the maintenance of the property.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.
Potawatomi Hotel & Casino