Responsible for the successful overall supervision of all activities related to all Hotel Departments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
ESSENTIAL DUTIES OF THE POSITION:
Guides and supports Front desk, Bell person, Reservation, PBX, and House person Associates.
Communicates to Hotel Management any problems.
Documents performance information on associates.
Compiles and presents annual evaluations to Hotel associates.
Handles all guest requests, concerns, or problems.
Ensures all reservations have form of payment, and responsible for accounts without payment.
Maintains adequate staffing levels in the Front Desk and Bell Desk areas.
Performs the duties of Guest Service Representative, Bell Person, and PBX Operator when staffing levels demand.
Works the Front Desk during peak hours of check-in and check-out to decrease the check in and check-out time for our guests.
Responsible for inventory front desk essential supplies.
All other duties as assigned.
Paid Time Off
401(k) Retirement Plan
Associate Fitness Room
Associate Dining Room available 24/7
Short and Long Term Disability
On site computer lab