The Hotel Receptionist is responsible for providing friendly, welcoming and efficient service to all hotel guests, residence, members and program participants, in line with the YMCA's vision, values and service. The main purposes of the hotel reception staff are to respond courteously to guests' requests, play a part in the general running of the reception desk and help the Hotel Manager to maintain a smooth room bookings service.
Previous customer service, sales or related experience.
Excellent interpersonal and problem solving skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Certification requirements include, within 30 days of hire, CPR/AED and First Aid.
Basic knowledge of computers.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
Sufficient strength, agility and mobility to perform essential functions, including the ability to walk up and down several flights of stairs.
Ability to tolerate moderate to high indoor and outdoor noise levels and temperatures.
Verbal, visual and auditory ability to respond to critical incidents and the ability to act swiftly in an emergency situation.
Carries out all reception duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
Ensures accurate and professional delivery and registration of YMCA programs and Membership.
Builds a good rapport with all members, residents and guests, and resolves any complaints/issues quickly to maintain high quality customer service.
Deals with guest requests to ensure a comfortable and pleasant stay.
Assists in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
Carries out general office duties, including correspondence, emails, filing and phone calls, to ensure the smooth running of the reception area.
Oversees reservations to ensure that room bookings are made and recorded accurately.
Ensures that all reservations and cancellations are processed efficiently.
Keeps up to date with room prices and special offers to provide accurate information to guests.
Responsible for accurate and efficient accounts, cash handling procedures and guest billing processes as well as membership processing and program registrations.
Assists in keeping the hotel reception area clean and tidy at all times.
Reports any maintenance, breakage or cleanliness problems to relevant manager.
Acts as the Hotel liaison to comply with and assist inspectors, i.e. Healthy Department, Law Enforcement, City of Glendale ,etc., when the Manager is unavailable.
Participates in all trainings as required (e.g., first aid, health and safety, customer service).
Completes any other duties relevant to the position, as and when required.
Assists facilities and maintenance staff with monthly room inspections. Updates room status log sheets as needed.
Ymca Of Glendale, CA