Hotel Front Desk VIP Concierge (Tropicana Laughlin)

Must be 21 + to work in this position

SUMMARY: The Front Desk VIP Concierge runs daily arrival reports for incoming Front Desk guests and ensures that their visits exceed expectations by making reservations for them, issuing complimentary amenities based on player activity, and providing superior Family Style Service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Runs daily arrival report for players.

• Makes sure guests requiring turn down service or gift delivery have been set up with Housekeeping and Bell Departments.

• Communicates with Housekeeping the necessity of any specialty rooms. Checks guests in and out.

• Makes dinner and/or show reservations as needed.

• Offers luggage assistance in coordination with the Bell Department.

• Keep an open line of communication with guests during their stay.

• Provide all Guests and Team Members with Family Style Service.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION and/or EXPERIENCE

Associates degree or equivalent; six months to one year of related experience and/or training; or equivalent combination of education and experience. Must be at least 21 years old.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess and be able to maintain the applicable cards, Gaming, TAM and Health Card.

LANGUAGE SKILLS

Must be able to effectively communicate in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

Working knowledge of Microsoft Office products, including Excel, required. Works with Player Database.