Hotel Front Desk Supervisor

Are you looking to elevate your leadership skills? Come join our premier casino resort and entertainment destination as a Hotel Front Desk Supervisor ensuring all guests have a memorable experience. Enjoy weekly pay, career growth opportunities, and health benefits.

Job Overview: Supervises front office team members and front desk while applying high guest service standards to ensure a pleasant guest experience and efficient operations within fast-paced, high-volume environment.

Issues disciplinary actions and terminates team members when warranted. Keeps current with all casino and hotel promotions. Helps to maintain and enhance a safe, secure, and comfortable environment for guests and team members.

Ensures cleanliness, organization and safe conditions of hotel, lobby, and hotel storage areas. Conducts nightly hotel audit and generates reports designed to provide information to other departments. This position has multiple shifts available.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits and advancement opportunities.

Generous benefits include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms, free uniform cleaning and tuition reimbursement.

Who We Are: Mystic Lake Casino Hotel and Little Six Casino are owned and operated by the Shakopee Mdewakanton Sioux Community (SMSC). SMSC has a diverse collection of enterprises on its lands in Prior Lake and Shakopee, Minnesota. From Mystic Lake Casino Hotel, Little Six Casino, and Mystic Lake Center to natural grocery stores and fitness centers, our enterprises help drive the local economy.

SMSC has donated more than $350 million to organizations and causes and has contributed millions more to regional governments and infrastructure such as roads, water and sewer systems, and emergency services. The SMSC is the largest philanthropic benefactor for Indian Country nationally and one of the largest charitable givers in Minnesota.

We are committed to inspiring possibilities, fostering meaningful connections and creating memorable experiences for our guests. We welcome all voices and encourage innovation.

We're always looking for talented people to join our community. You'll be part of a fun, connected team that values your skills and supports you as you grow. Stay connected with us at mysticlake.com/careers.

Job Requirements:

Reflects MINIMUM EDUCATION, TRAINING, CERTIFICATION and EXPERIENCE required in order to meet the expectations of this job:

• Any combination of education and/or leadership/training experience in hospitality or guest service environment to equal two years.

• Ability to speak, write and read English clearly.

• Ability to communicate with diverse population.

• Proficient in word-processing, spreadsheets, presentation, database and electronic software.

• Ability to type 35 words per minute.

• Ability to pass basic math test.