Hotel Front Desk Clerk

Churchill Downs Incorporated Vicksburg , MS 39183

Posted 2 months ago

Essential Duties and Responsibilities

Include, but are not limited to:

  • Greet, register, and assign rooms to hotel guests.

  • Verify guest identification and establish how the guest will pay for the accommodations.

  • Issue room keys and relay instructions to bellhops.

  • Keep records of room availability and guests' accounts on computer.

  • Compute bills and collect payments.

  • Make and confirm reservations.

  • Answer PBX calls and route call to proper extension.

  • Answer inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino or entertainment complex.

  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

  • Contact housekeeping or maintenance staff when guests report problems.

  • Perform simple bookkeeping activities, such as balancing cash accounts.

  • Record guest comments or complaints, referring guest to supervisor, if needed.

  • Assist guest as needed with purchase at the gift shop.

  • Keep the gift shop stocked with merchandise, as needed.

  • Performs other duties as assigned.

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Hotel Front Desk Clerk

Churchill Downs Incorporated