Essential Duties and Responsibilities
Include, but are not limited to:
Greet, register, and assign rooms to hotel guests.
Verify guest identification and establish how the guest will pay for the accommodations.
Issue room keys and relay instructions to bellhops.
Keep records of room availability and guests' accounts on computer.
Compute bills and collect payments.
Make and confirm reservations.
Answer PBX calls and route call to proper extension.
Answer inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino or entertainment complex.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Contact housekeeping or maintenance staff when guests report problems.
Perform simple bookkeeping activities, such as balancing cash accounts.
Record guest comments or complaints, referring guest to supervisor, if needed.
Assist guest as needed with purchase at the gift shop.
Keep the gift shop stocked with merchandise, as needed.
Performs other duties as assigned.
Churchill Downs Incorporated