Hotel Front Desk (Belgrade, MT, US, 59714)

Town Pump, Inc. Belgrade , MT 59714

Posted 5 months ago

Hotel Front Desk Clerk

Job Description Summary

Summary:
Responsible for the reception/information for the hotel. Performs a variety of clerical and accounting duties. Is responsible for reserving future bookings, in-house guest accounting, and cashier duties. Acts as switchboard operator.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Performs check in and check out of guests. Posts payments and charges as necessary. Responsible for funds received.

  • Responsible for answering the hotel switchboard in a timely, efficient, and courteous manner.

  • May be responsible for additional guest services which may include, but are not limited to, airport shuttle, minor maintenance and additional room supplies.

  • Handles guest problems and complaints. Serves as an information agent for hotel guests.

  • Responsible for accurate accounting of all guest rooms. Required to communicate pertinent information to co-workers and to management.

  • Performs a variety of clerical and office duties.

  • Responsible for daily execution of reservation check to insure that no revenue is lost due to rooms which are not sold or are overbooked.

  • Must have first-hand knowledge of the physical layout of the entire building.

  • Should be thoroughly familiar with all emergency procedures with regard to accident, fire, bomb threats, and illness of guests, etc.

NON-ESSENTIAL DUTIES:

  • Any other duties as assigned by the Front Desk Manager, Assistant Hotel Manager, or Hotel Manager.

Basic Statement of Functions

Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Specifications (Qualifications)

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); and general business or sales orientation and at least average in math, preferably with some background in bookkeeping; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to speak, write read and understand English.

MATHEMATICAL SKILLS: Must be average in math computations. Ability to add, subtract, multiply, and divide. Must be able to perform basic math computations at the 12th grade level.

COMPUTER SKILLS: Experience in the following software: MS Excel, MS Word and company computer based program, PDI.

REASONING ABILITY: Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • Valid Montana Driver's License

  • Current CPR/First Aid Certification.

OTHER SKILLS and ABILITIES:

  • Must be in good health; able to smile and always be pleasant.

  • Ability to work varied number of hours per week on a rotating basis. Normally 1st shift is 7:00 a.m. to 3:00 p.m. and 2nd shift is 3:00 p.m. to 11:00 p.m., but may vary from time to time.

  • Must be in uniform at all times.

  • Must display a high degree of pride and integrity in job performance.

  • Ability to learn and comprehend all company policies pertaining to his or her position and employment.

  • People chosen for this position should be by nature extroverts and enjoy the challenge of everyday life.

  • Must possess the ability to think on their own and not become upset or frustrated easily; the type of individual who works well under pressure.

  • Ability to listen and comprehend what they have heard.

  • Must always possess the ability to follow instructions. Able to communicate those instructions and ideas both verbally and in writing to subordinates and co-workers while exercising good judgment.

  • Must be a self-starter, have good judgment, and possess the quality of adaptability.

  • Must possess a high degree of confidentiality.

  • Ability to operate calculator, CRT, typewriter, telephone and facsimile machine.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to lift 30 lb. regularly and 50 lb. occasionally.

  • Ability to climb, stoop, bend, lift, carry, etc.

ENVIRONMENTAL DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to work in an open office environment with frequent background noise.

  • Ability to work in a pleasant, well-lighted atmosphere.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Hotel Front Desk MGR (Belgrade MT US 59714)

Town Pump, Inc.

Posted 4 days ago

VIEW JOBS 7/11/2019 12:00:00 AM 2019-10-09T00:00 Hotel Front Office Manager, Level II MUST HAVE AT LEAST ONE YEAR EXPERIECE OF FRONT DESK MANAGEMENT EXPERIENCE SALARY DEPENDING ON EXPERIENCE- NEGOTIABLE General Purpose of Job Serves hotel guests by monitoring daily house count, expected arrivals/departures, in-house group activities, room rates, special rates, promotions, and service staff availability; adjusting staff allocations; planning 24 hour management and service availability; providing front office, communications, franchise rewards member, reservations, luggage, and transportation services; managing front desk staff.   Essential Duties and Responsibilities 1. Manages hotel front office employee outcomes by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions with assistance from the GM or AGM; enforcing policies and procedures. 2. Achieves hotel front office operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, guest-service, safety, security, and health standards; identifying and resolving problems; completing audits; identifying, developing, and implementing system improvements. 3. Meets hotel front office financial objectives by tracking occupancy and daily rate figures; estimating requirements; assisting in the preparation of an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. 4. Provides hotel guest services by monitoring daily house count, expected arrivals/departures, in-house group activities, room rates, special rates, promotions, and service staff availability; adjusting staff allocations; planning 24 hour management and service availability. 5. Resolves hotel guest dissatisfactions by planning and directing the receipt, investigation, evaluation, and settling of complaints; following-up with guests; personally resolving difficult situations. 6. Maintains a safe, secure, and healthy hotel by adhering to organization standards and policies, and to legal regulations; alerting others regarding potential concerns. 7. Determines hotel guest service requirements by benchmarking best practices and analyzing information. 8. Maintains guest confidence and protects hotel reputation by keeping information confidential; enforces legal requirements. 9. Prepares reports by collecting, analyzing, and summarizing front office data and trends; developing forecasts. 10. Improves front office and management job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies as deemed appropriate by the GM. 11. Contributes to front office and hotel success by welcoming related, different, and new requests; helping others accomplish job results.   SUPERVISORY RESPONSIBILITIES Does this job have supervisory responsibilities?  Yes  Are there subordinate supervisors reporting to this job? Yes   Are there other non-supervisory employees who report directly to this job? Yes   If yes, how many employees are directly supervised by this job? _5_-8  CERTIFICATES, LICENSES, REGISTRATIONS Valid driver’s license with acceptable driving record OTHER Must be able to type proficiently   EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.   LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.   MATH SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.   REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.   PHYSICAL DEMANDS This job requires some degree of the following activities:  stand, walk, sit, use hands, reach with arms and hands, climb or balance, stoop, kneel, crouch or crawl, talk, hear, smell.   This job may require that some amount of weight be lifted, or force exerted, such as when handling guest luggage or accepting shipments into the hotel.  Occasionally up to 50 lbs, rarely between 50 to more than 100 lbs.   This job requires the following special vision requirements:  close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus.   This job may require a slight amount of exposure to outdoor environmental conditions, for example, light snow shoveling or emptying exterior garbage cans. Town Pump, Inc. Belgrade MT

Hotel Front Desk (Belgrade, MT, US, 59714)

Town Pump, Inc.