Hotel Front Desk Agent - Part-Time (Harrah's Joliet Casino)

ESSENTIAL FUNCTIONS:

• Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount.

• Responsible for the accurate check-in and check-out of each guest.

• Ensures that all guest contact is courteous, informative and thorough.

• Ensures that Housekeeping cleans all rooms prior to issuing keys.

• Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping.

• Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization.

• Maintains an operating bank, renders bills and issues change.

• Provides reservations for Casino/Hotel guests, which includes airline, restaurants, and special events both on and off the property.

• Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino.

• Is responsible for the control of safe deposit transactions.

• Works closely with Senior Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.

• Empowered to ensure guests' problems/complaints are resolved in a prompt, courteous and efficient manner.

• Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service.

• Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.

• Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.

• Adheres to all regulatory, company and department policies and procedures.

• Completes all other duties assigned.

REQUIREMENTS:

• High school diploma required.

• Superior customer service skills required.

• Experience in data entry and in dealing with the public is required.

• Prior experience within the hospitality or related industry is preferred.

• Computer usage skills required.

• Proficiency in Microsoft Office, Outlook and LMS system knowledge is preferred.

• A working knowledge of the Joliet and Greater Chicagoland area would be beneficial.

• Strong interpersonal skills are necessary.

• Must be able to work a flexible schedule including nights, weekends, and holidays.

JOB DEMANDS

• Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs.

• Position requires 90% standing, 10% walking.

• Requires some pushing and twisting.

• Requires some bending, kneeling, climbing, stooping and frequent reaching above and below shoulders. Must be able to respond to touch, speech, smell, aural and visual cues.

• Must be able to tolerate areas containing second-hand smoke.

• Fast-paced environment involving constant public contact.

• Must be able to stand and exert fast-paced mobility for long periods of time.