Hotel Events And Sales Manager

HEI Hotels & Resorts Waltham , MA 02154

Posted 2 months ago

About Us

Welcome to Embassy Suites by Hilton Boston Waltham, located in Boston's High-Technology, Pharmaceutical, and Life Sciences Belt and corporate corridor along Route 128 and Highway 95. Our Boston/Waltham, MA hotel is just 20 minutes to downtown Boston and 25 minutes to Logan International Airport, convenient to Brandeis and Bentley Universities as well as Wellesley and Regis Colleges. Our brand offers both leisure and business travelers an approachable, upscale experience with best-in-class customer service, that anticipates travelers' needs and delivers what matters most to them. Embassy Suites Boston Waltham offers a diverse breadth of experience for budding service professionals, seasoned hospitality specialists, and everyone in-between. Our team members enjoy Snack Carts with occasional trivia and games to win prizes as well as discounted hotel rooms at Hilton and HEI hotels. At the Embassy Suites Waltham, we welcome jeans on Fridays with a small donation to our Make a Difference Committee to use for events in the community. Be a part of a diverse team driven by a passion for outstanding service through authenticity, diversity, and innovation with an organization whose values mirror your own. We value U.S. military experience and invite all qualified military candidates to apply.


Deliver industry leading results in Group and Event LEAD capture and closure. Manage catering and Group accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new catering and Group sales accounts and maintaining relationships with existing accounts to meet and exceed revenue goals in food, beverage and room rental segments. Manage upcoming groups and events, and meet clients' needs through active communication, planning, and team leadership.


  • Provide excellent service for all events and act as the primary resource for all functions at the hotel.

  • Respond within set guidelines to inbound LEAD flow, as directing by the HEI LEAD program and via the Sales lead for the hotel.

  • Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.

  • Achieve or exceed set Sales Goals for LEAD Closure and Transactions.

  • Manage LEAD flow from initial contact through proposal and closed statuses.

  • Participate in the research process for the CompSet's products, services and pricing and use it to develop strategic business plans.

  • Maximize revenue by selling all facets of the hotel to previous, current and potential clients, including room rental, A/V and other revenue generation opportunities.

  • Consistently book and participate in the re-booking of repeat business by having a track record of long term client relationships.

  • Participate in sales blitzes.

  • Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the associate for groups and catering events.

  • Monitor group room blocks and pick up, generate detailed resumes for the operating departments.

  • Comply with attendance rules and be available to work on a regular basis.

  • Perform any other job related duties as assigned


  • 1+ year in catering sales or Convention Services is required.

  • High School Diploma required; Bachelor's Degree preferred

  • Working knowledge of applicable sales system (CI, Delphi, Envision), Word and Excel required.

  • Advanced knowledge of hotel features, benefits, and competing hotels

  • Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.

  • Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.

  • Able to set priorities, plan, organize, and delegate.

  • Ability to work effectively under time constraints and deadlines.

  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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Hotel Events And Sales Manager

HEI Hotels & Resorts