Hotel Coordinator Assistant

What We Need

CORPAY is currently looking to hire a Hotel Coordinator Assistant within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this hybrid role, you will assist in Hotel Department Operations and customers' rental needs within our hotel department. You will report directly to the Hotel Operations Supervisor.

Role Responsibilities

The responsibilities of the role will include:

• Contacting insured family and confirming information to book family into a hotel or rental

• Searching for hotel or rental using Hotel Database/Rental Websites/Internet/Direct Connect & confirm with family if the hotel or presented rental is acceptable

• Notifying the NAM if approval is needed by an adjuster for hotel/rental rates or additional fees/requests from the insured family

• Calling hotels directly or using online booking tools to secure reservations for insured families

• Booking rentals on preferred site and business platform

• Using Hotel Database to confirm that reservation is discounted appropriately; assisting in securing additional discounts as needed

• Updating ACT with details of hotel or rental reservations

• Faxing Rate Agreement to the hotel and send the HA for hotels or VRA for rentals for insured to sign

• Emailing insured rental Terms and Conditions

• Confirming the Insured paid a file deposit and signed the VRA before booking a rental

• When applicable, send and confirming with the rental landlord that a W9 Form is completed

• Setting up E-File Cabinet for Insured

• Calling insured family with confirmation number and confirming hotel is booked

• Calling insured family to inform them of rental booking details

• Calling hotel to confirm hotel received necessary paperwork for check-in

• Updating all tabs to reflect the current status of the insured family's file

• Assisting in calling hotels and rentals to confirm check-ins and check-outs

• Assisting hotel coordinators in file maintenance (Extensions, Relocation Requests, Call Aheads, etc.)

• Assisting in answering Hotel Department phones and handling as necessary

• Communicating via email, ACT notes, and Task Manager to all necessary staff as needed

• Assisting in taking and entering new claims

• Assisting with any projects assigned by the Hotel Operations Supervisor

• Maintaining, extending, notifying, and confirming action statuses on all occupied files

• Confirming damages and initiating the return of the file deposit upon check-out of all rental files

• Relocating any customers who request to move out of a rental or hotel

• Assigning and completing tasks in the task manager

• Proactively pulling extensions and file maintenance and completing the actions

• Continuing to follow up on hold files and booking as the customer needs arise

• E-filing HA/VRA

• Performing other duties and projects as assigned

Qualifications & Skills

• High School Diploma or equivalent preferred

• 2+ years of job-related experience preferred

• Computer proficiency in Microsoft Office Excel, Word, and Outlook

• Attention to detail and accuracy are critical skills for this position

• Strong organizational and problem-solving skills with the ability to multitask

• ACT program experience a plus

• Excellent verbal & written communication skills

• Exhibits strong business acumen and sound judgment

• Able to establish and maintain healthy working relationships among team members in the course of work

• Ability to assist coworkers with tasks and be a team player

Benefits & Perks

• Medical, Dental & Vision benefits available the 1stmonth after hire

• Automatic enrollment into our 401k plan (subject to eligibility requirements)

• Virtual fitness classes offered company-wide

• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time

• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)

• Philanthropic support with both local and national organizations

• Fun culture with company-wide contests and prizes

Our Company & Purpose

CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;

• Empowering our people to share their experiences and ideas through open forums and individual conversations; and

• Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.corpay.comor following CORPAY on LinkedIn.

Equal Opportunity/Affirmative Action Employer

CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

#LI-KW2 #LI-Hybrid #INDOPS #LI-Corpay

About the Company:

FLEETCOR Technologies, Inc. ("FLEETCOR") is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

• $2.8B Annual Revenue
• 800,000 Directly Served Business Clients
• 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor's product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

• Forbes Global Growth Champion

• FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista

• Forbes World's Most Innovative Companies

• FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!

• Fortune 1000 Company

• FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872

• S&P 500 - In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

• Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.

• Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.

• "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.

• Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.

Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;

• Empowering our people to share their experiences and ideas through open forums and individual conversations; and

• Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" at FLEETCOR.

Our Values

FLEETCOR's culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

• Innovation: Figure out a better way

• Execution: Get it done quickly

• Integrity: Do the right thing

• People: We make the difference

• Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide "a better way to pay."

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

• Job Family Service

• Pay Type Hourly

• Employment Indicator Employee

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• St. Charles, IL 60174, USA