Hotel Collections Specialist

Housing Collections Specialist

Hybrid WFH in Fairfax, VA 22030 | Currently

• 2 days in office

• 3 days remote

SPARGO, Inc. is a full-service event management company, offering a suite of services that support the production of trade shows, conventions, conferences, symposiums, and seminars.

Benefits

• Casual Work Environment

• 100% Company Paid Medical (choice of 3 plans), Dental and Vision for Employee

• Available FSA or HSA Account

• 100% Company paid Basic Term Life and AD&D Insurance

• 100% Company paid Long Term Disability Insurance

• AFLAC is Available

• 401(k) Plan

• Paid Sick and Vacation Leave

Summary

The Hotel Collections Specialist will work with Housing Account Managers and SPARGO Accounts Receivable to collect outstanding commission and rebate payments; and will assist accounting with any payment allocations. Responsibilities include contacting hotel representatives to pursue payment, working with Housing Account Managers to problem solve short payments and ensure correct payment allocation.

Essential Duties and Responsibilities:

• Investigate and resolve discrepancies and issues related to billing and payments.

• Work with SPARGO housing account managers and senior staff, and accounting representatives, to provide updated information to hotels and assist in AR allocations.

• Navigate proprietary database management system to review billing information to assess and resolve outstanding payments.

• Work with regional and national hotel sale representatives to investigate missing payments and resolve disputes and escalate issues at the hotel level.

• Interact with hotels with outstanding amounts to aid in answering questions and processing requests by phone, email, and online meetings.

• Answer incoming queries from hotels regarding billing issues, disputes, and reconciling payment history. Re-send invoices as requested by hotels.

• Provide thorough and accurate documentation to customer accounts through established communication channels.

• Pursue outstanding payments using hotel specific payment processing programs and communication channels.

• Maintain and manage a portfolio of accounts to ensure timely collection of outstanding receivables.

• Maintain detailed records of collection activities, including communication logs, payment histories, and account statuses.

• Obtain and maintain a thorough knowledge of hotel commission practices and the payment of that commission and rebates.

• Obtain and main5tain a thorough knowledge of SPARGO's invoice generation process and assist account managers in completing that process.

Qualifications: (computer & communication skills, training, certification, etc.)

• Detail oriented with strong administrative skill set.

• Highly organized with excellent follow-through.

• Ability to track multiple detail-oriented projects.

• Strong verbal and written communication skills.

• Excellent negotiation and interpersonal skills.

• High level of accuracy and attention to detail.

• Proficiency in Microsoft Office Suite, especially Excel.

• Ability to work independently and as part of a team.

• Strong organizational and time-management skills.

• Self-motivated and results oriented.

• Ability to handle sensitive information with confidentiality.

• Patient and persistent in follow-up activities.

• Team Player.

Education and/or Experience:

• Accounting experience preferred.

• QuickBooks experience preferred.

• Hotel accounting experience preferred.

• 4+ years of related job experience preferred.

• High School Diploma or equivalent required; bachelor's degree in a related field preferred.

Travel required: N/A FLSA Status: Exempt