Hotel Brand Ambassador (Part-Time)

JOB SUMMARY:

To ensure guest satisfaction, the hospitality lodging staff will be responsible for registering guests, making and modifying reservations, cleaning rooms and concierge duties. Individuals must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

ESSENTIAL/PRIMARY DUTIES:

• Booking arrival and departures.

• Managing and scheduling of housekeeping and maintaining the appearance of the public areas of the hotel/lodge.

• Deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby and/or lodge lobby functions; including the coffee service and nightly concierge events, meeting rooms and event spaces.

• Greet Hotel guest and assist guest at all levels during their stay.

• Completing all duties and responsibilities required based on standard/policies taught during training.

SECONDARY DUTIES:

• Cleaning and maintaining the appearance of the public areas of the hotel

• Deep cleaning of the assigned areas which may include, lobby, event and meeting spaces, rooms, and restrooms.

• Scheduling and managing staff.

• Setting up and maintaining complimentary hotel lobby functions including coffee service and nightly concierge events.

• Cleaning up and setting up meeting room functions and event spaces.

• Answering phones, booking reservations, confirming reservations.

• Checking guests in and out of rooms.

EDUCATION and/or EXPERIENCE:

• Skill level and education varies depending on specific job. Experience will vary on the specific position, also on the job training will required for candidates.

COMPETENCY/SKILL REQUIREMENTS:

• Strong communication skills

• Ability to multitask without direct supervision

• Computer skills

SUPERVISORY RESPONSIBILITIES:

• May vary

• Listed in specific Job Descriptions by title