Hotel Billing Specialist

Folio Department Supervisor

What We Need

CORPAY is currently looking to hire a Folio Department Supervisor. This position falls under our Lodging line of business in ALE Solutions and is located in St. Charles, IL. The Folio Department Supervisor will report to the Director. The Folio Department Supervisor will be responsible for utilizing the resources provided for the folio reconciliation team to maintain a minimum 96% accuracy and to achieve production goals while assisting the Folio Department Manager.

How We Work

As a Folio Department Supervisor, you will be expected to work in a Hybrid environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in St. Charles, IL.

• Company-issued equipment

• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Conducting analysis of team productivity, forecasting, aging, and financial data.

• Reporting analysis results to Manager.

• Developing Team Leads and employees.

• Implementing new processes.

• Processing high priority customer requests with expediency.

• Handling escalated folio issues with hotels.

• Developing and maintain relationships with hotel contacts to obtain folios.

• Overseeing successful training program implementation.

• Approving timesheets.

• Approving employee leave requests.

• Assisting the manager in interviewing and selecting candidates for open positions within the team.

• Assisting the manager with annual reviews.

• Managing the employee leave time calendar.

• Assisting with Holiday scheduling.

• Assisting the manager in collaborating in hotel meetings as needed.

• Assisting with the execution of their responsibilities in the Manager's absence.

• Additional duties as determined by evolving business needs.

Qualifications & Skills

• Computer proficiency in Microsoft Office Excel, Word, and Outlook.

• ACT program experience a plus.

• Incumbent should have excellent verbal & written communication skills, be very organized, have strong problem-solving skills, ability to multi task, and be a team player.

• Attention to detail and accuracy are critical skills for this position.

• Exhibits strong business acumen, exceptional leadership skills, and sound judgement.

• Ability to mentor and supervise staff.

• Able to establish and maintain healthy working relationships with internal and external people in the course of work.

• Willingness to work additional hours in order to meet tight deadlines.

• Ability to prioritize tasks and delegate them when appropriate.

Education and Experience

• Bachelor's degree preferred.

• Three plus years of related job experience preferred.

• Minimum of one-three years of leadership experience preferred.

Physical Requirements:

• Sitting at a desk for the majority of your work shift, talking on the phone, and working on a computer.

• Must be able to lift up to 15 pounds at times.

• Ability to interact with colleagues, supervisors and customers face to face.

#LI-KW2 #LI-Hybrid

About the Company:

FLEETCOR Technologies, Inc. ("FLEETCOR") is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.

• $2.8B Annual Revenue
• 800,000 Directly Served Business Clients
• 9,700+ Employees

(as of December 31, 2021)

Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor's product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

FLEETCOR enjoys global recognition including:

• Forbes Global Growth Champion

• FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista

• Forbes World's Most Innovative Companies

• FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!

• Fortune 1000 Company

• FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872

• S&P 500 - In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks

Our Mission

Create better ways for businesses and their partners to pay their expenses

Our Strategy

FLEETCOR will continue double-digit revenue growth by executing on four growth planks:

• Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.

• Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.

• "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.

• Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.

Our Commitment to Diversity, Equality, Inclusion, Belonging

Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;

• Empowering our people to share their experiences and ideas through open forums and individual conversations; and

• Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" at FLEETCOR.

Our Values

FLEETCOR's culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:

• Innovation: Figure out a better way

• Execution: Get it done quickly

• Integrity: Do the right thing

• People: We make the difference

• Collaboration: Accomplish more together

These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide "a better way to pay."

Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

Equal Opportunity/Affirmative Action Employer:

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Other details

• Job Family Account Management

• Pay Type Hourly

• Employment Indicator Employee

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• St. Charles, IL 60174, USA