Hotel Bell Captain

Overview

Sunday River is seeking a Bell Captain for our busy winter season to manage the day-to-day operations of the bell, valet, and ski check team members. The Bell Captain also will help the Front Office Manager with recruiting, interviewing, scheduling, training, coaching, and counseling team members. This is a fun and challenging position for someone with excellent attention to detail and who thrives on delivering exceptional guest service.

Responsibilities

• Lead by example and carry out all duties of the bell team members, including:

• Greeting guests on arrival

• Carrying and transporting luggage to and from rooms

• Taking the lead with prepaid groups

• Answering questions about Sunday River Resort and the surrounding area.

• Encourage and train staff to provide the highest level of service to all guests.

• Hold staff accountable, providing counsel and discipline as needed.

• Create a positive and productive work environment that works cohesively and communicates well with all Resort departments.

• Work with Front Office Manager to compose weekly schedules according to staffing needs, occupancy, and group arrivals and departures, managing labor costs and understanding monthly budgets.

• Operation of valet service, making sure all guest keys and vehicles are secure and well-kept. Staff must be proficiently trained in and aware of all valet procedures.

• Ensure cleanliness of parking lots and arrival experience at the hotels, bell desks, bell closets, and lobbies.

• Able and willing to work long hours outdoors in changing weather conditions. Must be able to lift up to 50 lbs. unassisted.

• Abide by and uphold Sunday River Resort and Boyne, USA policies and procedures.

Qualifications

• High School Diploma or equivalent required

• Valid Driver's License and a clean and clear driving record

• Previous guest service experience in a hotel or resort environment is preferred and management experience is appreciated

• Enjoy working outdoors!

Compensation & Benefits

• Wages range from $20 to $24, depending on experience, with opportunities for professional growth and advancement.

• Full Time Seasonal Team Member perks include:

• Free ski and golf pass for self, and additional passes for dependents of full-time Team Members.

• Resort discounts on lessons, equipment rentals, dining, lodging, retail, and spa.

• Eligibility for seasonal loyalty bonus.

• Eligibility for affordable Team Member housing.