Host/Hostess

WKS Restaurant Group Fort Bliss , TX 79924

Posted 2 weeks ago

OVERVIEW OF POSITION:

Greets and seats customers, receives payment and assists service personnel as needed to ensure customer satisfaction.

PRINCIPLE DUTIES AND RESPONSIBILITIES

  • Greets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.g. high chairs, special menus.

  • Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food/service satisfaction and handles customer complaints/suggestions appropriately.

  • Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces feature of the day.

  • Keeps hostess area stocked and clean, e.g., to-go items and bakery products.

  • Handles incoming telephone calls immediately, and takes to go orders as appropriate.

  • Maintains proper supply of clean menus.

  • Periodically supplies customers with initial beverage suggestions and provides beverages order and refills.

  • Assists service personnel in cleaning and setting tables.

  • Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.

  • Assists other service personnel as needed.

Accountabilities

  • Customer are greeted and seated in order which they arrive in a pleasant and courteous manner following company timing standards. Guest check transactions are handles properly, such that register totals balance at the end of the shift.

Qualification Standards

  • Must be able to observe and differentiate between monetary denominations.

  • Ability to communicate with guests.

  • Flexible and reliable

  • Team player.

  • Must have sufficient mobility to move and/or operate in work area.

  • Must be able to observe and ensure product is prepared and presented to company requirements.

  • Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling

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Host/Hostess

WKS Restaurant Group