Host/Hostess - The Pool House

Pendry San Diego , CA 92140

Posted 3 days ago

Pendry aspires to be your employer of choice by providing an exceptional work environment focused on the health and prosperity of its associates and their families.

A Pendry associate has the intuitive sense to host. They take great pride and ownership in creating an experience that is memorable. They find every opportunity to create a welcoming and comfortable space. As a host they seek unique adventures and finding that they can share with their guests. For them its all about their guest.

SUMMARY

The Host/Hostess position at The Pool House will primarily greet and assist Guests in a positive, welcoming and professional manner. The Pool House Host/Hostess will anticipate guests needs, and respond appropriately with a sense of urgency. They will also maintain a proactive approach to solving any guests questions or problems. Finally, The Pool House Host/Hostess will bid farewell to guests, using their name when known, and encourage them to return to Lionfish

ESSENTIAL FUNCTIONS

Major areas of responsibility/ management include, but are not limited to:

  • Consistently following Food & Beverage sequence of service utilizing all proper procedures standardized by venue managers and chefs. Assist in providing analytical support and decision making tools to leadership team to help exceed desired business results.

  • Working as a team and effectively communicating with management, chef and service staff in order to fulfill and address any issues or needs requested by guests and or other associates.

  • Greet and direct guests and control the flow of guests coming into the pool, pool bar, and cabanas, while under pressure. Also answer telephones and direct calls where necessary

  • Oversee daily Pool cabana and lounge chair reservations, pre-assigning seating where necessary, and communicating with management, service staff and chefs and special guest needs, requests, and VIPS

QUALIFICATIONS

  • Must be have strong communication skills and ability to multi-task is required. Must also be able to read and write in English proficiently

  • Ability to follow directions well, make quick decisions, and keep organized while under pressure. Exposure to high volume restaurant environment preferred

  • Basic computer skills and experience with computer based reservations systems preferred. Must also be able to operate a multi-line telephone

  • Professionally groomed in a manner consistent with the department grooming standards. Also must have a positive attitude, be self motivated, polite, energetic and a willing learner

  • Ability to market and assist in database development, have 1 year experience marketing restaurants, pools, lounges or nightclubs, and / or related experience in a Retails or marketing internship or related university marketing course work preferred

PREFERRED

  • Previous experience with a similar hospitality company is preferred.

PHYSICAL REQUIREMENTS

  • Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be physically able to lift and carry heavy trays and equipment as well as delicate china and glassware. Up to 50 lbs. Also, you must be physically able to walk without assistance on various surfaces for an extended period of time. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

We are proud to be an EEO/AA employer M/F/D/V and maintain a drug free workplace and perform pre-employment substance abuse testing upon suspicion and for any positions which require operating a vehicle or heavy machinery.


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Host/Hostess - The Pool House

Pendry