Host/Hostess Lead

Hmshost Corporation Little Rock , AR 72215

Posted 3 months ago

Job Description:

Summary:
The Host/Hostess - Lead is responsible for greeting guest(s) and seating them at an appropriate table beforethey are introduced to their server. The Host/Hostess may perform a variety of other tasks within a restaurantestablishment which may include ringing up orders, refilling beverages, setting tables, and cleaningeating/serving areas; performs all other responsibilities as directed by the business or as assigned bymanagement. This is a non-exempt position and typically reports to the Store Manager.Essential Functions: Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smileand appropriate greeting following HMSHost customer service standards Records customer reservations or seating times in a consistent manner providing the highest quality ofservice to the customer at all times Maintains and updates restaurant seating charts Proper set up and maintenance of the Dining Room areas before serving Assists with maintaining sufficient stock of roll up silverware for the incoming shift Seats guests and advises them on menus and beverage choices based on required in-depthknowledge Oversees the delivery and servicing of food and beverages Liaises between kitchen staff and floor staff to ensure the guests' experience meets concept/companystandards Performs the tasks of the cashier and/or bus person as required including cashing out guests checks tospeed up service Understands and follows HMSHost cash handling policies and procedures and maintain proper securityof cash at all times Patrols assigned station, refilling water and coffee, removing service items and condiments perestablishment procedures Performs other duties in a team effort during downtime which may include rolling silverware, expeditingfood orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling tablecondiments (salt & pepper, sugar, napkins, ketchup and mustard bottles)

Additional Info

Minimum Qualifications, Knowledge, Skills, and Work Environment: Customer service and cash handling experience preferred Excellent organization skills Ability to read and interpret restaurant's seating chart Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic andoutgoing manner Ability to bend, twist, and stand to perform normal job functions Requires the ability to speak, read and comprehend instructions, short correspondence and policydocuments, as well as converse comfortably with customers


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Host/Hostess Lead

Hmshost Corporation